IT Systems Analyst in Edgewood

We are looking for an enthusiastic and motivated individual to join us as an IT Systems Analyst for summer of 2026! The selected will be hands-on technical support for all Smiths Detection Inc. computing devices, and associated equipment. The IT System Analyst will identify, log, research and resolve technical problems or requests, and ensure support incidents are resolved within standard SLT's. They will respond to phone calls, emails and web form requests for technical support and attempt to resolve on first contact. They will also support all SDI Projects and Initiatives as required to ensure successful implementation across SDI. The IT System Analyst will collaborate with vendors and service providers as required. Additionally, they will follow commonly used concepts, practices, and procedures of the help desk industry., Job duties to include but are not limited to;

• Provide Level 1 technical support to all SDI employees
• Receive and log all phone calls, emails, and web forms within the service desk tracking system and attempt and resolve incidents or requests on first contact
• Evaluate issues by interpreting end-users problem descriptions to determine resolution or best course of action
• Manage tickets and tasks to SDI standards and ensure SDI SLT targets are met
• Identify problem trends and report to IT Manager for further analysis
• Provide Level 1 on-site support to the business units in a professional and detail-oriented method, including desk side support and working directly with clients when it's necessary
• Provision and manage computing devices per the SDI standards and policies
• Support the OS installation, troubleshooting and support of all Windows PC, laptops / desktops / workstations, as well as iPhone & Android cell phone support
• Assist in creating and supporting the implementation of new technologies and services in Windows 10 & 11 and managing BIS initiatives and projects as required
• Monitor and ensure responses to incidents and service requests are within specified Service Level Agreements
• Provide support to Manufacturing to environment for hand scanners, label printers and other manufacturing devices connected via network
• Provide technical support and expertise to other Client Services Staff, regions, sites, /Businesses projects
• Create/Maintain documentation as required
• Support Asset Management for all Client Service devices
• Availability to travel to support other SDI locations by car is required.

Education: HS Diploma Required. Degree-track undergraduate or graduate student in IT Systems, Computer Science or related field.

Experience: Experience with basic IT Systems commonly used concepts, practices, and procedures of the help desk industry.

Knowledge skills/other attributes:

• Ability to work in matrixed environment with different profession types (i.e. engineers, software developers, project mangers, etc.)
• Comptia A+, Imaging, O365 Admin, Active Directory, Azure AD
• US preferred; ability to pass a background check and security vetting required

Join us and we'll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You'll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place., The compensation for this position ranges from $15.00 - $35.00/hr and will vary depending on factors including level of school completed and type of position requirements for skills, whether technical or non-technical. We are committed to ensuring our interns are fairly compensated for their valuable contributions.

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide. We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers., Every minute of every day, Smiths Detection's threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security. Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security. This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.