IT Network and Infrastructure Officer

We are seeking an experienced and dedicated Network and Infrastructure Officer to provide expert hands-on support of the college's various network assets. They will be responsible for the college's firewalls and switches, setting up and maintaining physical and virtual servers, other networking equipment, and other essential systems. This includes managing equipment housed throughout the college's facilities. This is a key role in ensuring the college's IT systems run smoothly as its infrastructure continues to evolve. Over the years, the college's network has expanded across multiple buildings, requiring dedicated attention to keep everything functioning efficiently. This new role has been created to help meet the rising demand for reliable IT services and to manage the increasingly complex infrastructure.

Duties:

Planning.

Plan improvements to the network to ensure that the network is able to support current and future demands placed on it.

Managing college firewalls.

Managing all aspects of the firewalls, including security rules, device updates, VPN, VLANs, and monitoring for intrusions.

Network.

Maintain the network infrastructure. Monitor the performance of the various network assets. Ensure hardware is maintained and all switches are running latest software.

Document.

Ability to gather and review IT systems requirements and document highly technical work.

Wireless networks.

Monitor and support local and University-wide WiFi connections. Installation and support of Wireless Access Points as required.

Disaster recovery procedures.

In partnership with the Head of IT, construct and document disaster recovery procedures for the College's infrastructure and ensure those procedures are up to date. To periodically test disaster recovery procedures., + To undertake any other duties, consistent with the purpose of the job, as may from time to time be assigned by the Head of IT. *

• Troubleshoot hardware and network issues methodically, providing 2nd/3rd line support.

• React promptly to Major Incidents involving IT Infrastructure, working to resolve issues effectively.

• Present a professional, helpful, and approachable demeanour when dealing with external and internal stakeholders.

• Provide timely and effective IT support to ensure the smooth delivery of infrastructure services.

Management

Head of IT. In the absence of the Head of IT, the Network and Infrastructure Officer may be required to temporarily take on some of the responsibilities of that post.

Documentation. Together with the Head of IT and IT Officer the post holder will maintain clear notes and guides on the running of the college IT infrastructure.

• Experience delivering a high level of customer service.
• Strong problem-solving skills, with a track record of effective and innovative solutions to technical and non-technical issues.
• Ability to clearly communicate processes and procedures, both verbally and in writing.
• Ability to explain technical concepts in an accessible and supportive manner.
• Experience writing procedural and/or support documentation.
• Strong record-keeping skills, including logging issues and resolutions in a help desk system.
• Ability to work independently and collaboratively, managing tasks to meet deadlines under pressure.
• Effective time management with a reliable and punctual approach.
• Self-motivated with initiative and the ability to identify and resolve issues.
• Good standard of education, including BTEC or equivalent professional qualification, or substantial relevant experience.
• Willingness to work occasional non-standard hours as required.
• Experience providing infrastructure or technical support in a complex environment, ideally within a university collegiate setting.
• Experience installing, configuring, and upgrading HP Aruba network switches, or equivalent.
• Minimum of 3 years' experience in 2nd or 3rd line support.
• Demonstrable knowledge of wired and wireless networking fundamentals, including DNS, DHCP, VLANs, and STP.

Desirable Selection Criteria

• Experience in managing structured cabling, rack installations, and other physical aspects of network infrastructure.
• Experience with scripting or automation (e.g., PowerShell or Python) to streamline infrastructure management.
• A working knowledge of virtualization technologies such as Microsoft Hyper-V or VMware vSphere.

• 30 days Holiday including bank holidays (pro rata) in each year on the basis of one week over festive period in December and the remainder to be taken at such time or times as shall be mutually convenient, and agreed in advance with the Head of IT.
• Enrolment in the Oxford Staff Pension Scheme (OSPS)
• Free lunch is provided in college, when on Duty.
• Other benefits include; access to an Employee Assistance Programme, and various discounts through the Oxford University card.