Manager, Change Management, Deloitte Global Tax and Legal

Working at the direction of the Enablement and Adoption Leader, the Manager will:

Drive the Global Tax & Legal Intela Platform adoption strategy

• Develop and manage the overall Intela Tax platform change and adoption strategy
• Execute key deliverables including overall adoption approach and quarterly adoption spotlights in addition to infusing all collateral with an adoption mindset
• Provide thoughtful insight and partnership to drive strategy forward faster
• Oversee the development and communication of adoption metrics and data points that will drive insights and actions for Intela teams

Refine and execute communication strategy and approach

• Develop and publish key communications
• Align Intela and Deloitte branding across deliverables
• Position Intela narrative positively across stakeholders

Equip local Deloitte teams with templates, key content, and guidance for Intela communications, answer questions and support as needed

• Communicate Intela platform benefits effectively for all levels
• Utilize Global communication channels to craft and distribute comms that drive awareness, desire, and adoption of Intela (Teams channels, intranet, meeting agendas, newsletters, Intela in 90, etc.)

Drive community between Global Intela Program Team and local Change, Communication and Learning Leads

• Lead community building events such as the Intela Deployment & Enablement Community Connects
• Share stories, templates, and best practices

Enable Global Intela Program Team with change, comm, and collateral needs

• Refine Playbooks, presentations, communications, and collateral to align with Deloitte and Intela brand and messaging
• Refine narrative using change communications best practices and keeping the adoption strategy in mind
• Draft and publish key program and leader communications

Track Global Intela change, communication, and collateral metrics monthly and revise as program mature

Collaborate with the Learning Team to create holistic approaches for the Intela user learning experience

• Provide change and adoption metrics and analysis to support overall learning strategy
• Understand the learning needs of the Intela community and identify opportunities to enhance the learning experience
• Partner with subject matter experts to infuse learning into change management strategies (micro learning, knowledge sharing stories, etc.)

Oversee project management planning for the Change and Adoption team

• Manage timelines, level of effort and resource/capacity plans for change management deliverables and ad hoc work
• Utilize project management approaches to adhere to timelines and report on status

Communicate risks, issues and decisions to Intela leadership

• Proven experience in organizational change management and/or communications, preferably with an ERP system
• Bachelor's degree or equivalent in a related field
• Strong core consulting skills, especially storyboarding and storytelling, ability to work through ambiguity, and analyzing information for conclusions
• Strong written and verbal communication skills
• Strong presentation and organizational skills
• Ability to work on multiple activities concurrently
• Ability to work independently
• Ability to work in a virtual environment
• Flexibility to support different time zones

Preferred:

• Experience on multiple projects using Deloitte's OCM methodology
• Experience working in a global environment
• Knowledge of Deloitte's Tax service lines and market offerings

Deloitte drives progress. Our firms around the world help our clients become market leaders wherever they compete. Deloitte invests in outstanding people with diverse talents and backgrounds, empowering them to achieve more than they can elsewhere. Our work combines consulting with action and integrity. We believe that when our clients and society are stronger, so are we.