End User Support Technician (Junior)

We're looking for a motivated and enthusiastic individual who wants to kick-start their career in IT support within a fast-paced, growing business. This is an exciting opportunity to join our IT team as the first point of contact for all end user technical queries, gaining hands-on experience across a wide range of systems and technologies.

This role is ideal for someone at the beginning of their IT journey who is eager to learn, develop, and build a strong foundation in technical support while delivering excellent internal customer service.

What You'll Do

• Provide first-line technical support to end users, resolving issues in a timely and professional manner
• Manage password resets and user account administration
• Support and maintain our CRM platform (SugarCRM), including basic troubleshooting and user assistance
• Assist with day-to-day Microsoft 365 tools including Outlook, Teams, Word, Excel, and SharePoint
• Diagnose and resolve basic ICT issues across hardware, software, networking, and peripherals
• Log, track, and manage support tickets through the helpdesk system, escalating where necessary
• Set up and configure new user devices and support onboarding processes
• Maintain clear communication with users throughout issue resolution

• A foundational understanding of IT/ICT systems and technologies
• Basic familiarity with Microsoft 365 applications
• Exposure to CRM systems is beneficial (SugarCRM experience is a plus, but not essential)
• Strong communication and customer service skills
• A proactive, can-do attitude with a willingness to learn
• Ability to prioritise workload and manage multiple requests, * A-Levels, BTEC, or equivalent in an IT-related subject - or relevant work experience, * Microsoft 365 applications: 1 year (required)
• SugarCRM: 1 year (preferred)
• Basic Troubleshooting : 1 year (required)
• 1st Line Support : 1 year (required)

• Competitive salary and benefits package
• A supportive team environment with hands-on learning opportunities
• Exposure to a wide range of technologies and systems
• Career development and progression within a growing business
• A collaborative and fast-paced working environment

Support and demonstrate our DRIVE Values:

• Dedication
• Respect
• Integrity
• Value
• Excellence

If you're looking to take your first step into IT and want to build your skills in a supportive, forward-thinking environment, we'd love to hear from you.

Benefits:

• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay
• Work from home