Junior IT Support Engineer

We are looking for a positive, self-motivated, enthusiastic Junior IT Support Engineer to help grow the IT team within our group. This is an exciting opportunity where the successful candidate will have the prospect to develop and improve the role as the business grows.

The job is to provide 1st line of support within a small team reporting to the IT Manager. Support and training will be provided to all our staff as necessary. The working hours are 40 hours per week, Monday - Friday 08:00 - 17:00 with a 1-hour lunch. The role will include some evening and weekend work when required.

Due to the requirements of this role, this is office based only

Duties to Include:

• Provide 1st line support to 140 staff based across 6 sites using Microsoft Windows 11, Microsoft Office 365 and Microsoft Teams.
• Respond to the incoming support tickets and escalate or troubleshoot where possible.
• Accurately document procedures, information and resolutions to a high standard.
• Configure and replace IT equipment such as Microsoft Windows PCs, laptops and printers.
• Resolve issues with iOS mobile devices.
• Maintain a good and safe working environment.
• Offer administrative support.
• Occasionally required to carry equipment to and from other sites.

• Good knowledge of Microsoft Windows 11, MS365 and Teams.
• Good knowledge of Apple devices and iOS.
• Problem solving skills.
• An eye for detail.
• Proficient in English with precise and accurate writing ability.
• A logical organisational approach.
• A good telephone manner.
• An adaptable and willingness attitude to learn new skills.
• Have own transport and clean license., * GCSE or equivalent (preferred)

Licence/Certification:

• Driving Licence (required)

Job Types: Full-time, Permanent

Pay: £23,000.00-£28,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking

Application question(s):

• Do you have access to your own vehicle?
• Are you happy to work on site full time?