Information Technology Technician

The City of Fountain Valley is seeking a dedicated, motivated, and skilled Information Technology Technician to join the Information Technology Department. In this role, you will be the front line of technical support, responsible for diagnosing and resolving hardware and software issues, supporting end-users, and maintaining the stability of our organization's IT infrastructure. The ideal candidate brings a mix of technical expertise, sharp troubleshooting skills, and a commitment to delivering excellent customer service., + Provides support for the City's computer workstations, mobile devices, and telecommunication systems; assists users in resolving hardware, software, and access issues.

• Installs, configures, and maintains computer workstations, software, and related equipment; supports network-connected devices such as workstations, monitors, and cabling.
• Assists in the administration and support of user accounts, access, and standard applications in City systems.
• Maintains and supports computer hardware and related systems, including printers, servers, communication systems, and telephones.
• Responds to system issues to minimize downtime; assists with troubleshooting, error correction, and coordination with vendors during outages or scheduled maintenance; may participate in after-hours support as needed.
• Travels to various City facilities to install, maintain, and repair information technology equipment and systems; transport tools, hardware, and equipment necessary to perform assigned duties in a timely and efficient manner.

Qualification Guidelines

• Graduation from High School or equivalent.
• College level coursework in computer science, management information systems or a related field is highly desirable.

EXPERIENCE:

• Two years of responsible technical experience involving personal computer installation, software configuration, and hardware setup.
• At least one year of experience supporting a medium to large user environment operating within a Microsoft Windows environment.

LICENSE REQUIRED: Possession of a valid California Class C driver's license and a satisfactory driving record is required to perform the essential functions of this position, including travel between City facilities and transport of equipment. The City will evaluate whether alternative means of transportation would allow an individual to perform these essential functions in accordance with applicable law. To access the full class specification, including a comprehensive list of all duties, responsibilities, and skills required, please click on the following link: Information Technology Technician., Do you currently possess a high school diploma or equivalent? (Proof of educational requirement must be attached to your application).

• Yes
• No

02

Do you possess a valid California Driver's License - Class "C" (or equivalent driver's license)? [Please note: Candidates are required to have a California Driver's License at time of appointment.]

• Yes
• No

03

Please indicate your years of experience providing technical support involving personal computer installation, software configuration, and hardware setup.

• I have no experience in this area
• Less than 1 year
• 1 year
• 2 years
• 3 or more years

04

Please list any college level coursework in computer science, management information systems, or related field that you have completed, or any specialized IT certifications that you possess. If this does not apply please type N/A.

05

Please indicate your years of experience supporting a medium to large user environment operating within a Microsoft Windows environment.

• I have no experience in this area
• Less than 1 year
• 1 to 2 years
• 3 or more years

• 9/80 schedule
• 4% base salary increase in July 2026
• An incredible retirement / pension: CalPERS (2%@60 for Classic or 2%@62 for PEPRA)
• Flex dollars for CalPERS medical HMO/PPO plans - (Tier III): $675 for Employee Only; $1,175 for Employee + 1 Dependent; or $1,450 for Employee + Family. Flex dollars are applied to medical, dental (mandatory), $50,000 life insurance (mandatory), vision, and optional AFLAC insurance.
• Matching deferred compensation contribution (up to $225 per month)
• City-paid long-term disability insurance
• Generous leave accruals
• 11 paid holidays, including one floating holiday, + Base Salary Adjustments

4% base salary adjustment effective Pay Period Ending July 3, 2026.

• Merit Increase

General employees shall be eligible for merit increases annually on the first day of the pay period closest to their anniversary date, until they reach the fifth step.

• Deferred Compensation Matching Contribution

Employees in regular positions may voluntarily participate in the City's deferred compensation plan. This plan is provided by Empower. The City will match up to a total amount of $225 per month into each employee's deferred compensation account for each General employee who contributes to the City's deferred compensation plan.

• Other Specialty Pays Employees under certain classifications or assignments, or who possess specialized skills, training and/or certifications, may be eligible for other specialty pays. Please refer to the FVGEA for further details.

Retirement: All full-time employees are members of the California Public Employees' Retirement System (CalPERS) - a defined benefit program. Employees are enrolled in one of the following retirement formulas based on date of hire.

• New Members / PEPRA: As defined by the California Public Employees' Pension Reform Act of 2013 (PEPRA), "New Members" have never been a member of any California public retirement system, were hired by a CalPERS agency after January 1, 2013, moved between public retirement systems lacking reciprocity, or moved between employers in the same public retirement system with a break in service of more than six months. New Members are enrolled in the 2% at age 62 retirement formula and pay a contribution rate of 50% of the total normal cost of the PEPRA member benefits for their retirement pension. This rate is determined annually based on the actuarial valuation of the retirement benefits provided to active PEPRA employees. For Fiscal Year 25/26, employees pay a mandatory 7.75% pre-tax contribution for this retirement benefit. Note: In 2026, the pensionable compensation limit for PEPRA is $191,679 (pursuant to GC § 7522.10). This limit is adjusted on an annual basis.

• Classic Members: New employees who joined CalPERS or a reciprocal public retirement system before January 1, 2013, without a break in service longer than six months, are considered "Classic" members and will be enrolled in the 2% at age 60 retirement formula. Employees pay a mandatory 7% pre-tax contribution for this retirement benefit. To determine if you are eligible for reciprocity, please click on the following link: CalPERS Reciprocity. Note: In 2026, the pensionable compensation limit for Classic Members is $360,000 (pursuant to IRC section 401(a)(17)). This limit is adjusted on an annual basis.

For both Classic and PEPRA Members, the City contracts for the three-year average for final compensation, a 2% Cost-of-Living adjustment in retirement, and service credit for unused sick leave. The City also contracts for the Fourth Level Survivor Benefit ($2 per member per month). Please refer to the FVGEA Memorandum of Understanding for additional CalPERS contract provisions.

Health Insurance: The City will contribute towards the cost of health premiums for full-time employees as follows:

Enrollment Tier Flex Dollar Allowance Employee Only Coverage $675.00 Employee +1 Dependent Coverage $1,175.00 Employee + Family Coverage $1,450.00

The Flex Dollar Allowance may be used for medical (optional), dental (mandatory), life insurance (mandatory), vision insurance (optional), and AFLAC (optional) premiums. All health benefits are effective on the first of the month following date of hire.

Note: The Flex Dollar Allowance may vary for employees who are assigned to a job share position.

• Medical

Employees have a choice to select a medical plan under the CalPERS Health Benefits Program. Please visit CalPERS for more information regarding the various plans offered under the CalPERS Health Benefits Program, as well as the current premium rates.

• Dental

Enrollment in a City dental plan is mandatory for all eligible employees. Coverage is managed under the cafeteria plan, and premiums are paid by the employee (Flex Dollars may be used).

• Life and Accidental Death & Dismemberment (ADD)

Enrollment in a City life and ADD plan is mandatory for all eligible employees. The policy amount is $50,000. Coverage is managed under the cafeteria plan, and premiums are paid by the employee (Flex Dollars may be used).

• Vision

Enrollment in a City vision plan is voluntary for all eligible employees. Coverage is managed under the cafeteria plan, and premiums are paid by the employee.

• AFLAC

Employees have the option to enroll in a variety of voluntary insurance plans including accident, short-term disability, hospital confinement indemnity, cancer/specified-disease, lump sum critical illness, and whole or term life insurance. Employee is responsible for the entire cost of the premium if they elect coverage.

Note: City employees do not participate in California's Disability Insurance (SDI) or Paid Family Leave (PFL) programs through the Employment Development Department (EDD). While this saves employees 1.3% in payroll tax, it's important to keep this in mind when deciding whether or not to enroll in the AFLAC short-term disability benefit.

• Flexible Spending Account

Employees may contribute pre-tax earnings into a flexible spending account for health ($3,400 maximum in 2026) and dependent care expenses ($7,500 maximum in 2026).

• Long-Term Disability

The City provides long-term disability insurance for all General employees at no cost. The City pays 100% of the policy premiums.

• Medical Opt-Out

Employees who submit sufficient proof of alternate group health insurance may waive coverage and receive the following in monthly taxable cash through the Cafeteria Plan: $350 per month. Dental and life insurance are not optional benefits and such premiums will be deducted from the opt-out cash.

• Retiree Medical

Employees who retire from the City of Fountain Valley may be entitled to a monthly employer contribution towards health insurance if they meet certain criteria. In 2026, this monthly employer contribution is $162 (the PEMHCA minimum).

Time Off From Work: The City offers a generous leave package!

• Holidays

General employees shall be entitled to 11 paid holidays per calendar year (including a "floating holiday" that can be used at the employee's discretion).

• Vacation

Employees accrue 80 hours of paid vacation leave per year. Accruals increase based on time in service with the City of Fountain Valley, beginning after completion of 1 year of service (increases to 120 hours per year). General employees may elect to receive a cash payment for up to 80 hours of accrued vacation at the end of the calendar year if certain criteria are met.

• Sick

Sick leave accrues bi-weekly based on the employee's work schedule:

Work Schedule Bi-Weekly Accrual Monthly Equivalent 5/8 or 9/80 3.69 One 8-Hour Day 4/10 4.62 Hours One 10-Hour Day

Tuition Reimbursement: Eligible employees may receive up to $3,000 per fiscal year for actual tuition expenses.

Employee Assistance Program (EAP): The City provides a confidential, no-cost Employee Assistance Program (EAP) to help you and your household members navigate personal challenges. This third-party service offers support for personal counseling, financial guidance, legal advice, and more.

Social Security: City employees are not covered under the provisions of Federal Social Security (OASDI); therefore, they are not required to contribute 6.2% of salary towards Social Security.

The City of Fountain Valley is nestled in the heart of Orange County. With approximately 60,000 residents, the City is only 7 miles from the beach with countless restaurants, entertainment venues, shopping centers, and Disneyland within a 15-mile radius of the City, providing many options for a rich work-life balance.