IT Helpdesk Support Tier 2

• Diagnose and triage computer, software, and network issues to determine priority and resolution path.
• Install, configure, upgrade, and support PC hardware, software, operating systems, and printers.
• Provide technical support to end users via phone, web, and remote support tools.
• Set up new user accounts, email accounts, and mobile/desktop email configurations.
• Assist users with password resets and access-related issues.
• Troubleshoot and resolve hardware, software, and connectivity problems; escalate issues to higher-tier support as needed.
• Document troubleshooting steps, resolutions, and customer network configurations.
• Support onsite technical needs and coordinate escalation activities.

• 2-4 years of helpdesk experience or working with a helpdesk/IT provider
• VOIP technology experience a plus
• Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred
• Network+, A+, Microsoft MD-100, Microsoft MD-101 Certifications are a plus
• Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred
• Previous MSP experience is a plus but not required

$23.00 - $27.00 / hr life insurance, sick time, 401(k), retirement plan United States, Oregon, Beaverton May 04, 2026 A Managed IT Services company in Beaverton, OR is hiring a Helpdesk Technician Tier 2 to join the team for a great long term opportunity!, Please apply to the job application and email Derek at Dmautz @teksystems.com Job Type & LocationThis is a Contract to Hire position based out of Beaverton, OR. Pay and BenefitsThe pay range for this position is $23.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.