IT Analyst
Role details
Job location
Tech stack
Job description
Our client, a global investment and transformation company that partners with the world s most ambitious entrepreneurs, is looking to hire! They are seeking a full-time IT Analyst to work fully onsite at their Downtown Manhattan location.
The firm supports founders with a long-term view who challenge the status quo, partnering with them from seed to growth stage and beyond. They have supported the growth of hundreds of businesses (many of which are extremely well-known).
About The Team Their IT team is dedicated to supporting our fast-paced financial services environment with cutting-edge technology solutions and exceptional customer service. They maintain critical infrastructure and systems that enable their investment professionals and portfolio companies to operate efficiently and securely. About The Role The IT Analyst will provide technical support and expertise within their fast-paced financial services environment. This role is responsible for end-user support, system administration, employee onboarding/offboarding, and ensuring the optimal performance of the IT infrastructure, services, and day-to-day operations. The ideal candidate is technically proficient, highly organized, and committed to delivering exceptional customer service with excellent communication skills., Technical Support & Infrastructure Management
- Provide IT helpdesk support, resolving hardware, software, and network issues
- Support and maintain Windows 11, Lenovo X1, Windows Servers, and macOS platforms
- Troubleshoot and support networking components, including TCP/IP, LAN, DNS, DHCP, and WLAN
- Maintain and oversee high-level CMDB/inventory systems and contribute to vendor management
Collaboration & Communication Systems
- Manage and Support Zoom Meetings, Zoom Phones, and Zoom Rooms
- Administer AV (Audio Visual) systems and Slack
- Support and manage Google Workspace, Microsoft 365, and Azure AD environment
Security & Identity Management
- Implement & Manage SSO/Identity Solutions (SAML 2.0, CyberArk, Okta, Azure SSO)
- Manage endpoints using MDM solutions (Jamf and Intune) across Windows, macOS, iOS, iPadOS, and Android
- Ensure compliance and administration of Active Directory and manage ticket workflows using ticketing systems like Zendesk
Employee Lifecycle & Documentation
- Assist with employee onboarding and offboarding
- Maintain accurate documentation of procedures and systems using IT GLUE
- Deliver white glove support and demonstrate a strong customer service ethos
Requirements
- 3-5 years of experience in a Financial Services IT Helpdesk or similar technical support role
- Proficient with Zoom, AV systems, Slack, and Microsoft 365; familiarity with Google Workspace is a plus
- Deep understanding of SSO and identity solutions such as CyberArk, Okta, Azure SSO, and SAML 2.0
- Experience with Mimecast, Jamf, InTune, Windows 11, Lenovo X1, Windows Server environments, macOS, iOS, iPadOS, and Android
- Familiar with concepts and technologies in SaaS, IaaS, PaaS, and network protocols (LAN, DNS, DHCP, WLAN)
- Experience using IT GLUE for documentation (preferred)
- Skilled in Active Directory (required) and Zendesk (preferred)
- Familiarity with Meraki network gear (preferred)
- Strong knowledge of inventory/CMDB systems and vendor management (preferred)
Other:
- Must be willing to work onsite 5 days a week, with flexibility for on-call shifts
- Local travel to DC required (although its few and far between)
- Outstanding communication and customer service skills
