Technical Support
Role details
Job location
Tech stack
Job description
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions. Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a customer first attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Requirements
Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams
Required
5 years
Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices
Required
5 years
Ability to communicate effectively verbally and in writing with individuals and groups
Required
5 years
Experience working with help desk request tracking and reporting tools
Required
5 years
Strong Customer Service skills that include a "customer first" attitude
Required
5 years
Provide computer training for field staff
Desired
Knowledge of computer/mobile device applications and how they operate in an enterprise environment.
Desired
Experience with creating training documentation.
