Help Desk Technician

Our client is a trusted leader in third-party authentication and grading services for high-value collectibles, supporting more than 2,000 users across multiple sites. They're looking for a Help Desk Technician to join a tight-knit support team and serve as a first point of contact for end users across the business. This is a great opportunity for someone early in their IT career to gain hands-on experience with a respected company that invests in its technology team and rewards strong performers with long-term growth., * Field incoming help requests from end users via phone and email, providing courteous first-touch response and troubleshooting

• Record, track, and document the support process from initial request through final resolution, including decisions made and actions taken
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, configuring systems and applications, and implementing file backups
• Conduct preventative maintenance on workstations, printers, and peripherals, and verify that fixes fully resolve user issues
• Perform post-resolution follow-ups and contribute to help sheets and FAQ resources for end users

• Working knowledge of Windows support in a business environment
• Strong troubleshooting skills and the ability to research solutions using software updates, drivers, knowledge bases, and online resources
• Customer-focused communication skills with a professional, courteous approach
• Bachelor's degree in an IT-related field considered for entry-level candidates looking to break into the industry
• Exposure to Okta, Jira, or Google Workspace is a plus

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey-so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!