Senior Systems Engineer (Production Support)

Syms Strategic Group, LLC (SSG)

Wichita, United States of America

yesterday

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Senior

Job location

Wichita, United States of America

Tech stack

Microsoft Windows

Amazon Web Services (AWS)

Systems Engineering

Azure

Bash

Configuration Management

Linux

Monitoring of Systems

Python

Powershell

Ansible

Data Logging

Diagnostic Tools

Scripting (Bash/Python/Go/Ruby)

Cloud Platform System

Saltstack

Science Logic

Cloudformation

Containerization

Information Technology

Tools for Reporting

Cloudwatch

Puppet

Dynatrace

User Administration

Job description

Location: Remote Department: Veterans Affairs (VA) Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trust (MBI) Military Veterans are highly encouraged to apply! Essential Duties and Responsibilities

Perform high-level, day-to-day operational support of complex application cloud systems
Develop solutions to routine technical problems of limited scope
Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system
Accurately document problems in logging and discrepancy reporting tools
Work directly with the customer in most aspects of the day-to-day activities
Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required
Communicate with users and senior management the status of key problem statuses
Perform maintenance/installation of computing infrastructure
Implement continuous improvement methodology through the use of IT systems or procedure
Maintain inventory of system assets
Ensure compliance with VA standards and security policies
Provide documentation, training, and additional duties as assigned

Requirements

Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch
Proven track record of managing and maintaining large-scale production systems
Strong proficiency in Linux/Unix and Windows operating systems
Experience with system administration tasks including user management, permissions, and system monitoring
Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management
Experience with automation tools like Ansible, Puppet, Chef, or SaltStack
Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation
Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch