Information Technology Specialist

Odyssey is seeking a top notch Information Technology Specialist to support the Naval Medical Research Unit Dayton (NAMRU-D). NAMRU-D is located at Wright Patterson Air Force Base and is Navy Medicine's world class, global aeromedical research leader. Their efforts and innovative products are aligned with operational requirements to solve the naval and joint warfighter challenges of the future. The unit participates in a wide variety of collaborative efforts with military, government, academic and civilian research organizations., Duties includ e, but not limited to:

• Monitor, open, assign, update and close tickets on up to 4 separate ticketing systems.
• Troubleshoot assigned tickets using Standard Operating Procedures (SOPs) outlined at division level, to include weekly updates of trouble tickets.
• Install desktop software, provide desktop support at the customer's location as required, such as adding workstations to the domain, troubleshooting hardware issues, installing drivers; desktop support includes Windows and Red Hat Linux workstations and mobile computing.
• Coordinate with other duty sections such as hardware technicians and software administrators when additional Level 2 or Level 3 support is required, physically or remotely log into the system and execute prepackaged Microsoft Installers (MSIs) or follow prescribed flowcharts/checklists.
• Assist Air Force Network (AFNET) Enterprise Service Desk (ESD) with resolution of Remedy trouble tickets.
• Prepare approved software for deployment through the SCCM software application center.
• For Software (SW) titles not compatible with remote deployment technology, provide clear and precise installation instructions to the SW License manager.
• Comply with Cybersecurity Certificate to Operate (CTO) processes.
• Provide documentation for all SW deployment packages.
• Follow all Branch SOPs outlined at division levels for SW deployment packages, to include patch management process outlined with Network Operations.
• Update existing SW deployment packages when cybersecurity vulnerabilities are identified.
• Work with the customer SW License Manager to track all licensed SW.
• Maintain software file share, Package software for the customer Application Catalog for SIPRNET and JWICS.
• Utilize the customer trouble ticket tracking system (Microsoft System Center Service Manager) and the Enterprise Service Desk (ESD) Trouble Ticketing system (e.g. Remedy) to track all customer requests.
• Assist in maintaining necessary interface with other Government agencies, industry, and external IT support agencies to remain cognizant of new and existing information technologies and system integration demands and requirements. Provide monthly functional area reports summarizing work accomplished, work planned in next month and important issues occurring during the month.

Minimum Required Qualifications:

Citizenship: Must be a US citizen

Clearance: Ability to obtain a Secret Clearance

Education: High School Diploma

Years' experience: Minimum of five (5) years experience in information technology. Experience required includes Server management experience/knowledge, and customer service skills.

Certifications:

• DoD 8570 IAT Level II certification OR an equivalent listed below:
• CCNA-Security
• CySA+ **
• GICSP
• GSEC
• Security+ CE
• CND
• SSCP

Interpersonal Skills:

• Strong customer service skills

Preferred Qualifications:

Clearance: Active Clearance

Odyssey Systems is a world-class technical, engineering, and integration company serving the warfighting ecosystem with airborne integration, ISR, C2, and warfighter readiness capabilities. Odyssey meets the military's operational needs by integrating layered defense systems from equipment, technology, and services to data, information, and business operations. We streamline defense acquisition and sustainment, engineering the technical battlefield with domain-specific proficiency to ensure lethality. Odyssey is dedicated to excellent contract execution, peak organizational performance, and fostering a workplace built on employee care. Odyssey is proud to live out our core values of commitment, ambition, and respect in our work and communities through OdysseyCares , a philanthropic group focused on giving back through direct donations, an employer match program, and volunteering events.