D365 & Power Apps Manager

This is a fantastic opportunity to play a key role in delivering critical Microsoft-based services, supporting organisational strategy, and driving continuous improvement across digital platforms. The Role

You'll lead a team of IT specialists responsible for delivering and supporting services across Microsoft Dynamics 365 and Power Platform. You'll ensure high-quality service delivery, manage resources effectively, and collaborate with stakeholders across the organisation to meet evolving business needs., * Lead, manage and develop a team of technical specialists

• Oversee delivery and support of D365 and Power Apps services
• Ensure services meet ITIL best practices and agreed service levels
• Manage workloads, priorities, and cross-team dependencies
• Maintain compliance with architectural and security standards
• Build strong relationships with stakeholders, suppliers, and service owners
• Drive continuous service improvement and innovation
• Manage risks, documentation, and operational processes
• Lead small projects, ensuring delivery to time, cost, and quality
• Champion new technologies and digital strategies

You'll bring strong technical knowledge alongside proven leadership experience, with a passion for delivering high-quality IT services.

We're looking for someone with:

• Strong experience with Microsoft Dynamics 365 (CRM) and Power Platform
• Knowledge of the wider Microsoft 365 ecosystem (eg Marketing tools)
• Understanding of CRM security models and governance
• Experience in IT service delivery and service management (ITIL Foundation or equivalent)
• Proven ability to lead and develop high-performing teams
• Experience managing suppliers and IT contracts
• Strong stakeholder management and communication skills
• Familiarity with Agile methodologies (Scrum)
• Degree/HND or equivalent experience