Helpdesk Analyst

• Provide both onsite and remote technical support for hardware, software, and network issues with a focus on Windows systems and Office 365
• Install, configure, and maintain computer systems and peripherals
• Follow and document onboarding and offboarding procedures for users and organizations
• Respond to user inquiries and resolve technical problems in a timely manner
• Collaborate with team members to identify and implement solutions to improve client IT systems and processes
• Document and maintain accurate records of IT issues through the use of ticketing system and knowledge base
• Maintain and build upon documentation bases

• 1-3 years of experience in a Helpdesk, technical support, or general IT role preferred
• Associate or Bachelor's degree in Information Technology, Information Systems, or another related field
• Customer Service experience preferred
• Strong troubleshooting skills across software applications and operating systems
• Solid understanding of computer networking concepts such as TCP/IP, DNS, LAN/WAN architecture, VPNs, firewalls, and network security best practices.
• Solid understanding of Windows operating systems, Active Directory, and Office 365
• Knowledge of computer hardware components and peripherals along with basic maintenance procedures.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Certifications such as CompTIA A+, Network+, Security+

Systems Engaged is a boutique Managed Services Provider IT Shop servicing the small business and non-profit sector of San Antonio for over 40 years. We are a small-by-design shop focused on providing the highest quality of service to our clients, prioritizing a human touch and a quality over quantity mentality. We are looking for an organized self-motivated and service-oriented individual to join our team and enjoy a competitive salary, flexible work options, and benefits.