Help Desk Analyst

We are hiring for the role of Help Desk Support Analyst. Below are the key details: Role Overview Provide first-level technical support to users, resolving hardware, software, and system issues while ensuring efficient documentation and escalation., Provide first-level support for hardware, software, and system issues Diagnose and resolve user-reported technical problems Document incidents and resolutions in a ticketing system Configure, troubleshoot, and deploy laptops and related equipment Perform remote support and software installations Coordinate repairs with external vendors Support Microsoft Office, Windows OS, email, and helpdesk tools Assist with basic networking and connectivity issues

2+ years of help desk or technical support experience Strong knowledge of Windows operating systems Experience with Microsoft Office Suite and common business applications Familiarity with networking and database concepts Strong troubleshooting and customer support skills Preferred Skills Associate's degree in Computer Science or related field A+ or Microsoft Desktop Support certification Education High School Diploma or GED required