Senior System Administrator
Role details
Job location
Tech stack
Job description
- High-Stakes Execution: Lead the implementation and lifecycle management of high-stake infrastructure projects (IDP, MDM, ITAM) from conception to full completion.
- Technical Mentorship: Serve as a senior technical escalation point and mentor junior IT staff , fostering a culture of continuous learning
- Architectural Oversight: Contribute to architectural decisions for SharePoint Online, ensuring site designs meet the specific data-governance needs of Finance and Legal while maintaining audit readiness.
- Global Infrastructure Scaling: Own, support, and implement infrastructure solutions to meet sudden demand spikes, particularly during international expansion, Mergers & Acquisitions (M&A), and the onboarding of offshore staff.
Security & Compliance
- Vulnerability Remediation: Partner with the Information Security Team and senior IT staff to swiftly execute tasks required to remediate security findings and vulnerabilities within SOC2 and ISO frameworks.
- DR & BCP Support: Support and contribute to the development and testing of Disaster Recovery (DR) and Business Continuity Plans (BCP), primarily managed by the Information Security Team.
- Technical Standards: Establish and maintain technical designs and configuration baselines for all managed workstations, ensuring no "configuration drift" occurs across the global fleet.
Advanced Support & Operations
- L2+ Technical Escalation: Provide high-level engineering support for complex hardware and software issues for a remote global team that exceed standard specialist capabilities.
- Observability & Monitoring: Design and maintain monitoring and observability frameworks to proactively track global system health and maintain high situational awareness.
- Vendor & Roadmap Alignment: Interact with key SaaS and infrastructure vendors to understand product roadmaps and articulate complex technical requirements for internal projects.
- Cloud Application Management: Provide deep technical management for the global cloud stack, including Google Workspace, GCP, Endpoint Detection & Response (EDR), and CRM solutions.
Operational Excellence & AI Integration
- ITIL Service Delivery: Operate within the ITIL framework for all service delivery, following a disciplined approach to incident, request, and change management.
- Change Management: Maintain a rigorous focus on proper Change Management procedures; demonstrate a deep understanding of the downstream impact of infrastructure changes before execution to ensure minimal business disruption.
- AI-Augmented Engineering: Proactively leverage AI tools including Gemini, and Claude AI to validate administrative scripts, synthesize technical data, and rapidly develop Standard Operating Procedures (SOPs).
- Knowledge Management: Act as a lead contributor to the team Knowledge Base, ensuring that project-level architectural decisions and troubleshooting workflows are documented as "living" resources., * Project Velocity: Majority of assigned project roadmaps are completed on schedule.
- Security Posture: 100% of "Critical" and "High" security findings remediated within the defined compliance window.
- Automation ROI: Successfully reduce manual onboarding/offboarding hours by 40% within the first 6 months through automation.
- Onboarding Scalability: Successfully automate the technical onboarding process to handle rapid headcount spikes without manual intervention., * If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
Requirements
- High-Stakes Project Leader: You have a proven track record of driving complex infrastructure projects to successful completion under pressure.
- Independent Critical Thinker: You bring the situational awareness to understand the "downstream" effects of technical decisions and act swiftly to prevent small issues from becoming global incidents.
- Autonomous Architect: You don't just follow a roadmap; you help build it by identifying infrastructure gaps and proposing technical solutions with a bias for action.
- AI-Augmented Mindset: You proactively use AI tools like Gemini and Claude AI to increase your "speed-to-solution" for troubleshooting, process development, and documentation.
- Global Communicator: You are comfortable working across time zones and possess the articulate communication skills required to lead cross-functional projects., * Proven Project Leadership: Demonstrated experience leading high-stake IT infrastructure projects from initiation to full delivery and documentation.
- Professional Experience: 4+ years in systems administration or infrastructure engineering in a high-growth environment.
- Certifications: ITIL 4 Foundation is required. Project management certification/experience is a plus.
- Expert Scripting: Expert-level proficiency in PowerShell and Python is mandatory for automating user lifecycles and bridging data gaps between systems (e.g., Rippling, Intune, Jira).
- Technical Mastery: Strong experience with cloud and endpoint management tools (e.g., Google Workspace, Azure, MDM platforms, SharePoint)
- AI Literacy: Demonstrated experience leveraging AI platforms (e.g., Gemini, Claude AI) to accelerate troubleshooting, automation, and documentation., Candidates looking to grow into future IT leadership roles are encouraged to demonstrate experience in:
- Strategic Roadmapping: Contributing to 1-3 year IT infrastructure roadmaps that align with global business objectives.
- Financial Acumen: Familiarity with managing IT department budgets, including OpEx/CapEx forecasting and SaaS spend optimization.
- Compliance Leadership: Leading technical readiness for SOC2 or ISO audits and developing internal control frameworks.
- Stakeholder Management: Experience presenting technical project updates and infrastructure risks to non-technical executive leadership (Legal, Finance, People Ops)., * We're a fast-growing growth company, which means we're constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there's going to be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you've never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.
Benefits & conditions
Paid parental leave, Parental leave, Health insurance, Paid time off, Vision insurance, Dental insurance, Sabbatical, Stock options, * We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
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We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
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We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
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We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
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We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
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We have affinity groups to help employees feel seen and supported, such as Rainbow Array, Black Lights Matter, Neurospicy R Us, Puente and more.
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We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!, $76,000 - $95,000 a year Our Philosophy on Pay: The range listed above reflects the starting base salary for most new hires in this role. However, your financial growth doesn't stop at the offer letter. We invest deeply in our people and reward results; annual merit increases can bring your total compensation above this initial range. Our goal is for you to continue growing within the pay band as you sharpen your skills and drive meaningful outcomes.
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Committed to Parity: We eliminate the "negotiation tax" by placing candidates within the band based on verified professional experience and skill set, not bartering ability, and by giving our best offer up front. This is a core part of our mission to ensure gender pay equity and fairness across the board.
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Comprehensive Health Coverage: Your well-being is our priority. We cover 100% of health insurance monthly premiums for employees and 50% for your dependents. Performance Bonus: Exceptional work deserves exceptional rewards. You'll be eligible for bonuses that reflect your contributions to our collective success.
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Equity Stake: We offer stock options so you can share in the long-term value you help create as we shape the future together.
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Continuous Growth: We are a learning organization. To support your evolution, we provide up to $500 in annual learning reimbursement for courses, certifications, or conferences.