IT Support Specialist

The Help Desk Support Specialist is a mid-level role within a service desk operational environment, responsible for providing technical support to internal users. This role requires strong customer service skills and hands-on experience troubleshooting Windows environments, networking, and enterprise productivity tools. The ideal candidate can independently diagnose and resolve a wide range of hardware, software, and access-related issues., * Provide first- and second-level help desk support to internal users, owning incidents through resolution and ensuring timely closure.

• Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 applications, Active Directory, networking, and end-user hardware and software.
• Document, track, and update all incidents, requests, and resolutions using a service desk ticketing system.
• Collaborate with internal IT teams to escalate and resolve complex or high-impact technical issues.
• Deliver consistent, high-quality customer support while maintaining strong communication and customer satisfaction.
• Assist with the setup, configuration, deployment, and maintenance of end-user hardware and software.

• 3-5 years of experience in a help desk, service desk, or technical support role.
• Strong experience supporting Microsoft 365 environments and Active Directory.
• Solid understanding of Windows operating systems, basic networking concepts, and common enterprise applications.
• Demonstrated ability to troubleshoot technical issues efficiently and follow structured problem-solving processes.
• Excellent customer service, communication, and interpersonal skills.
• Experience using service desk ticketing systems and remote support tools.
• Strong organizational skills and attention to detail.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are preferred