Information Technology Support Specialist

To provide technical and operational support for all information technology and communications systems for the corporation. ESSENTIAL RESPONSIBILITIES: Must be able to perform these responsibilities with or without reasonable accommodation.)

• Provide first-level support to end-users via phone, email, or in-person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Assist with the setup and maintenance of user accounts and access permissions.
• Monitor and maintain IT infrastructure, including servers, networks, and security

systems.

• Document and track IT support requests and resolutions.
• Manage Office 365 environment (SharePoint, OneDrive, Teams).
• Manage backups.
• Collaborate with other IT team members to implement new technologies and improvements.
• Conduct training sessions for end-users on various software and hardware topics.
• Stay up to date with the latest technology trends and best practices.

• Proven experience as an IT Support Specialist or similar role.
• Strong knowledge and experience in Windows.
• Knowledge and experience in cloud computing (Azure, AWS, GCP).
• Strong Office365 skills (SharePoint, OneDrive, Teams, Power BI , Power Automate\ and other MS Office applications).
• Experience in supporting mobile devices (smart phones, tablets).
• Familiarity with network protocols, hardware, and software troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills., * Bachelor's degree in information technology, Computer Science, or a related field.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.