Systems Administrator

Maintains factory continuity and reduces downtime by quickly resolving incidents affecting manufacturing systems, end-user devices, and site infrastructure Owns and drives the ticket queue to closure (prioritizing high-impact issues), ensuring timely resolution and clear communication to stakeholders Acts as the onsite liaison between the Decatur facility, vendors, and enterprise IT teams coordinating troubleshooting, escalations, and follow-through

• Improves service delivery and operational efficiency by identifying recurring issues, recommending fixes, and supporting standardization/self-service where appropriate
• Supports digital/automation improvement initiatives (low-code/no-code apps, data transformation/visualization, process enhancements) to streamline support and operations
• Strengthens end-user experience and adoption through customer-focused support, training/basic guidance, and proactive communication
• Act with urgency to resolve any issues that impact factory operations
• Action incoming ticket queue
• Action mobile device issues

High School Diploma is required Associate's Degree is preferred, 3+ years of experience in IT Ticketing systems (ServiceNow, Remedy, Atlassian Jira) Familiarity with Microsoft technologies such as Office, SharePoint, Power BI Basic PC troubleshooting across desktops, laptops, peripherals, software, and device configurations Mobile device support and troubleshooting for phones, tablets, and end-user mobility needs Basic understanding of networking concepts and infrastructure, including connectivity troubleshooting and awareness of factory network environments Strong verbal and written communication Excellent customer service skills with a professional, approachable, and service-oriented mindset Strong teamwork, relationship building, and collaboration skills