IT Support Specialist I

• Respond promptly to IT support requests via phone, email, or in person
• Follow established Standard Operating Procedures (SOPs) for troubleshooting and documentation
• Record all issues, actions, and resolutions accurately in the IT ticketing system
• Install, set up, test, and configure new and existing workstations, printers, hardware, equipment, and software
• Perform hardware and software updates and upgrades as required
• Set up and configure workstations, equipment, and software
• Maintain and update inventory records for all IT assets
• Assist in onboarding new employees with proper technology setup and training
• Maintain security and compliance in all IT support activities
• Occasionally travel to remote offices to install or configure technology
• On-call and after-hours work may be required to meet the needs of this position

• 2+ years of customer service experience
• Strong organizational skills and commitment to accuracy
• Must be able to communicate effectively with a wide variety of non-technical users
• Proficiency with Windows 11 and Microsoft Office 365 (Outlook, OneDrive, SharePoint, Teams)
• Ability to troubleshoot hardware, software, printer, and network issues
• Skilled at documenting processes and maintaining clear records

Preferred:

• Bachelor's degree or equivalent experience
• 2 years of relevant technical experience
• Familiarity with ITIL or similar best practices
• Experience with ZenDesk, Pulseway, and multi-location IT support
• Knowledge of iOS and Android

Pet insurance, 401(k), Health insurance, Paid time off, Vision insurance, Health savings account, Dental insurance, Gym membership, Employees and their families are eligible to enroll in:

• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Company Sponsored Life Insurance
• Supplemental Life Insurance
• Long-term and short-term disability
• Accident protection
• Employee assistance program - access to counseling services and other tools to improve work/family/life balance
• Pet Insurance for your furry family member
• 401k plan
• Additional Insurance Programs including:
• UHC Rewards
• Rally Health
• One Pass Select (gym membership subscription)

Additional Perks:

• VPTO (Volunteer paid time off) year-round incentives to give back to your local community
• Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
• Relocation opportunities to other branches across the nation

Each DaBella Employee receives:

• 80 hours of Paid Time Off annually with incremental increases
• 6 paid holidays during a calendar year effective day one of employment

Here at DaBella, we are a people company, and our focus is OUR people. That's why we stand behind our Core Values: We Lead. We Care. We Grow! Our leadership team strives to train and develop all our employees for success and growth within our organization. We fully encourage internal growth so you can reach your full potential and establish a career with us! Many of our leadership and management members started off in this same entry-level position, and now are driving the company to transform home improvement services across the country - Come join our explosive growth!