AV Support Manager - IT Service Desk

We are seeking a AV Support Manager - IT Service Desk to join our team. This position is located in Washington DC and it is a hybrid role. The AV Support Manager is responsible for managing and delivering enterprise audio-visual services supporting government facilities, conference rooms, executive meetings, and mission-critical events., * Oversee day-to-day AV support operations across government facilities.

• Support executive-level meetings, events, and high-visibility briefings.
• Coordinate AV system testing, troubleshooting, preventative maintenance, and upgrades.
• Manage AV vendor relationships and escalation activities.
• Provide technical guidance and training for AV tools and collaboration platforms.
• Maintain and update AV documentation, procedures, and user guides.
• Track AV system performance metrics and report service effectiveness.

• 7+ years supporting enterprise AV systems
• 3+ years supporting AV services in a government or regulated environment
• Experience supporting executive-level or mission-critical meetings

Required Certifications

• Certified Technology Specialist (CTS
• CTS-I or CTS-D (Installation or Design)

Requied Technologies

• Enterprise AV systems (conference room hardware, displays, microphones, cameras)
• Video conferencing platforms (Microsoft Teams Rooms, Zoom, Webex)
• AV ecosystems (Crestron, Extron, Poly, or equivalent)
• Network-connected AV technologies and troubleshooting concepts

If you thrive on solving complex problems and building meaningful connections, we'd love to hear from you. Join our team and make an impact today!

Physical and Mental Qualifications:

• Maintain focus and awareness throughout scheduled working hours.
• Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.
• Lift and move objects weighing up to 15 pounds as needed.
• Exhibit excellent verbal and written communication skills, with a strong command of the English language.
• Demonstrate the ability to work independently while also collaborating effectively as part of a team.
• Quickly learn and retain routine tasks and processes.
• Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.
• Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
• Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).

At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.