Network and Systems Engineer in Indianapolis

We are seeking a Network & Systems Engineer with CCNA-level networking knowledge to support and maintain IT environments across our managed services customer base.

This is a hands-on, execution-focused, onsite role responsible for resolving tickets across all tiers, maintaining network stability, and ensuring all environments are properly documented, monitored, and standardized.

This role requires flexibility to balance project-based network work with day-to-day help desk responsibilities, as well as the ability to mentor junior team members.

Engineers are expected to take ownership of assigned client environments and demonstrate measurable improvement over time.

The ideal candidate is self-sufficient, detail-oriented, and accountable.

Key Responsibilities

Service Delivery & Support

· Resolve Tier 1-3 support tickets across network, M365/Azure/Intune, endpoints

· Own issues end-to-end

· Maintain strong ticket hygiene

Network Management (CCNA-Level)

· Configure VLANs, DHCP, DNS, NAT, routing

· Support firewalls, switches, wireless

· Firmware upgrades & standardization

· Review infrastructure and recommend modernization

· Collaborate on standardization

Monitoring, Alerting & Reporting

· Own monitoring accuracy (Auvik/RMM)

· Configure SNMP, alerting, discovery

· Build BrightGauge/Auvik dashboards

Documentation

· Maintain diagrams, inventories, configs

· Ensure environments fully documented

Proactive Environment Ownership

· Assess environments for risk

· Fix bottlenecks, misconfigs, SPOFs

· Improve stability, security, standardization

· Balance projects and help desk

· Work ticket queue when needed

Team Collaboration & Mentorship

· Train junior technicians

· Support escalations with knowledge transfer

Success Metrics (KPIs)

· High ticket resolution

· 100% documentation

· Reduced recurring issues

· Full monitoring coverage

· Accurate dashboards

· Proactive issue resolution

· CCNA or equivalent experience

· Microsoft 365 & Azure experience/certs

Equivalent hands-on experience in Microsoft 365 and Azure environments is acceptable in place of certifications; however, candidates must demonstrate real-world administration and troubleshooting experience.

Behavioral Expectations (NON-NEGOTIABLE)

· Self-sufficient and accountable

· Strong documentation discipline

· Executes quickly and efficiently

· Team-first mindset

· Does not overengineer simple environments

· Takes ownership instead of passing issues

What This Role Is NOT

· Not a senior architect role

· Not someone who avoids tickets

· Not someone who needs constant direction

· Not someone who overcomplicates environments

Ideal Experience

· 3-6 years' experience

· MSP experience

· Supports SMB environments

· Balances reactive/proactive work

Interview Requirements

Candidate must demonstrate how they have previously built or improved monitoring visibility and alerting.

Network and Systems Engineer in Indianapolis