Observability Engineer (ESS Platform SME)

ESS Observability Architecture & Implementation

• Design and implement end-to-end observability solutions using ESS (Elastic Stack).
• Build a centralized observability layer covering all MF applications.
• Ensure block-level aggregation with drill-down to:

• Application-level metrics
• APM traces
• Logs and events
• Service dependencies

Dashboard Engineering (Critical Priority)

• Develop and scale a large backlog of ESS dashboards, including but not limited to:

• Cluster Health (OCP/K8s)
• API & APM Dashboards
• Service Health & Dependency Monitoring
• Pod Status / Restart / Scaling Metrics
• HTTP Status Analytics (200/400/500 trends)
• Transaction Processing Metrics
• Infra Metrics (CPU, Memory, Disk, Network)
• Synthetic Monitoring & Availability

• Build intuitive, drill-down dashboards from MF Block Service Application level.

APM, Tracing & Monitoring Expansion

• Expand ESS-based:

• Application Performance Monitoring (APM)
• Distributed tracing
• Real User Monitoring (RUM)
• Synthetic monitoring

• Enable end-to-end traceability across microservices.

Proactive Observability & Alerting

• Design and implement smart alerting rules:

• Move from reactive proactive detection
• Reduce noise, improve signal quality

• Define SLOs, SLIs, and error budgets
• Enhance anomaly detection and trend analysis

Collaboration & Leadership

• Work closely with:

• EOT Observability Team
• Internal CDLs
• Application teams

• Act as ESS Observability SME
• Provide guidance, standards, and best practices

• Strong hands-on experience with ESS (Elastic Stack):

• Elasticsearch
• Logstash
• Kibana
• Beats / Elastic Agent
• Elastic APM

• Proven experience building enterprise-scale observability dashboards in ESS
• Deep understanding of:

• Microservices architecture
• Kubernetes / OpenShift (OCP)

• Experience with:

• APM, distributed tracing, logging, metrics correlation

• Ability to design multi-layer observability (infra platform app), + Synthetic monitoring tools integrated with ESS

• Real User Monitoring (RUM)
• Service maps and dependency graphs

• Knowledge of:

• CI/CD observability integration
• Alerting frameworks within Elastic

• Scripting: Python / Shell / Groovy (nice to have), * Strong ownership mindset
• Ability to work under aggressive timelines
• Excellent problem-solving skills
• Clear communication with technical and non-technical teams