Google Cloud Network Engineer

OpenKyber LLC

yesterday

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Intermediate

Job location

Remote

Tech stack

JavaScript

Automatic Call Distributor

API

Artificial Intelligence

Amazon Web Services (AWS)

Azure

VoIP

Cloud Computing

Configuration Management

Computer Programming

Customer Interaction Management (Software)

Monitoring of Systems

Python

Role-Based Access Control

Runbook

Salesforce

Systems Integration

User Provisioning Software

Web Services

Scripting (Bash/Python/Go/Ruby)

Google Cloud Platform

Cloud Platform System

Genesys

GIT

Deployment Automation

Bots

Tools for Reporting

REST

Webhooks

ServiceNow

Job description

Design, configure, and maintain contact center solutions within Genesys Cloud CX.
Manage call flows, Architect flows, routing, queues, and user provisioning.
Implement IVR solutions, ACD strategies, and omnichannel capabilities (voice, chat, email, messaging).
Act as the escalation point for complex production issues.
Perform root cause analysis and implement permanent fixes.
Monitor system performance, availability, and reliability.
Develop and maintain integrations using REST APIs and web services.
Work with tools like Salesforce, ServiceNow, or other CRMs.
Automate workflows using scripting (Python, JavaScript).
Integrate third-party systems (WFM, speech analytics, bots).
Configure SIP trunks, telephony carriers, and BYOC deployments.
Work with cloud platforms such as Amazon Web Services or Microsoft Azure.
Ensure secure and scalable architecture.
Implement CI/CD pipelines for contact center configurations.
Use version control tools (e.g., Git).
Automate deployment and configuration management.
Ensure adherence to security standards and compliance requirements.
Implement role-based access control and data protection policies.
Create and maintain technical documentation and runbooks.
Collaborate with architects, developers, QA, and business stakeholders.
Provide mentorship to Tier I/II engineers.

Requirements

Do you have experience in VoIP?, * Strong hands-on experience with Genesys Cloud CX.

Expertise in IVR design, call routing, and Architect flows.
Experience with APIs, webhooks, and integrations.
Knowledge of SIP, VoIP, and telephony protocols.
Familiarity with cloud environments (AWS/Azure).
Scripting/programming (Python, JavaScript, or similar).
5+ years in contact center technologies.
3+ years specifically with Genesys Cloud or similar platforms.
Preferred certifications: Genesys Cloud CX certifications, Cloud certifications (AWS/Azure).

Soft Skills