Managed IT Services Associate

• Remotely or onsite support, troubleshoot, administer, and/or deploy workstations, servers, storage, email, cloud, and network-related equipment and software

• Advise clients using industry best-practices and recommend opportunities for continuous improvement

• Maintain client security standards and confidentiality of information

• Clearly document support issues, resolution steps, and newly deployed equipment and/or services within RSM's ticketing system

• Effectively communicate with clients via phone, email, and in-person

• Adaptability to changing processes and technology

• Pursuing a Bachelor's degree in Management Information Systems, Computer Science or IT related concentration.

• A passion for technology and a desire to learn

• A minimum 3.0 GPA

• Excellent customer service skills

• Focused on attention to detail

• Ability to travel up to 25%

Preferred Qualifications:

• Experience with firewalls, such as Cisco, SonicWALL and Meraki
• Experience with Windows Servers, Office 365, Azure AD Administration, SharePoint and Teams Administration.
• Experience with remote solutions, RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits., Compensation Range: $54,900 - $91,300

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.