Desktop Support Tech

As a Desktop Support Technician on the Technology team, a typical day for you will include:

• Answers incoming support requests via telephone or email.
• Performs call backs to support requests.
• Provide timely, efficient, and effective resolutions to end user issues, in accordance with end user SLA.
• Helps support and troubleshoot conference room connectivity issues including but not limited AV issues.
• Practices good ticket hygiene and provides timely responses.
• Finds and looks for areas of opportunity to automate and script solutions where possible.
• Coordinates with other departments when necessary to solve end user issues.
• Involve other team members to establish best practices/decisions.
• May be required to work overtime.
• May be required to assist other departments in information gathering and / or job
• functions.

• Minimum of 2 year of experience preferred
• Familiar with ticketing tools is a plus (Zendesk, Freshservice)
• General knowledge of Microsoft Windows 10 and 11
• Understanding of endpoint management (Jamf, Intune, M365 applications)
• Knowledge of Internet usage and remote access applications.
• Skills:
• Excellent telephone and customer service skills.
• Self-starter. Ability to work autonomously with little support.
• Ability to work well under pressure and meet deadlines.
• Ability to multitask - Sense of urgency; maintain a positive attitude.
• Ability to be proactive and able to take direction and establish ownership of projects., + Associate degree in computer technology preferred.

• Schedule / in-office requirements:
• Hybrid working model; Monday-Wednesday in office, Thursday/Friday from home.
• Our office locations are: o 500 E John Carpenter Fwy, Irving, TX o 1010 N University Parks Drive, Waco, TX

Bring your goals and be enabled to reach them.

• Competitive Pay: Commensurate with experience
• Schedule: Full-time, Monday - Friday, 8 AM - 5 PM local time zone

• Benefits: Check out our benefits offerings here: Neighborly

  Benefits Guide

• Financial Benefits: Equity and bonus opportunities

Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.