Desktop Support

• Be the First Line of Defense: Answer incoming support calls, log detailed tickets, and diagnose technical issues remotely.
• Troubleshoot with Ease: Resolve hardware, software, operating system (Windows/macOS), and basic network connectivity issues.
• Translate “Tech” to “Human”: Guide non-technical users through step-by-step troubleshooting over the phone with patience and clarity.
• Manage Access: Handle password resets, unlock accounts, and configure user permissions in Active Directory and Microsoft 365.
• Own the Lifecycle: Track tickets from open to close, ensuring timely updates and escalating complex issues to Tier 2/3 teams when necessary.

• The Experience: 8-10 years of IT Helpdesk or Desktop Support experience, specifically in a call center or high-volume phone support environment.
• The Tech Stack: Familiarity with Windows 10/11, macOS, Microsoft 365, Active Directory, and remote desktop tools (e.g., TeamViewer, AnyDesk, Remote Desktop).
• Superb Communication: Excellent verbal and written communication skills. You should be able to explain complex technical fixes in plain, simple terms.
• The Right Attitude: High empathy, active listening skills, and a calm demeanor under pressure (because no one calls support when they’re having a good day).
• Multitasking Magic: The ability to type accurate notes, search internal knowledge bases, and talk to a user all at the same time.

We at NJTECH are focused on hiring highly skilled professionals who are excited by the opportunity to make a true impact on their careers as well as on our clients’ business. We power our clients success and drive our consultants career growth., NJTECH is a globally managed IT service, IT consulting and Business solutions partner. Our “High Performance Business” strategy builds our expertise in technology and consulting. Our offshore consulting plays a major role in helping clients to achieve their objectives in the highest level; ultimately creating sustainable value to customers. Come, transform your career with us and be a part of our high-performing team.