Machine Troubleshooting Support Coordinator (Electrical Experience)

As a Technical Support Coordinator at Lantech, you’ll be a key problem-solver supporting our customers and internal teams by diagnosing and resolving technical issues across our full product line. You’ll work hands-on with controls-based systems while delivering excellent customer support. You will:

• Provide technical support via phone, email, and video to customers, field service technicians, spare parts coordinators, and internal teams.
• Troubleshoot and document electrical, mechanical, and programming-related issues.
• Collaborate cross-functionally with Engineering, Manufacturing, Sales, and other teams to develop effective solutions.
• Manage and follow up on open service tickets to ensure timely resolution.
• Ensure service tickets are fully documented, including all troubleshooting steps, communications, and supporting data.
• Program and support PLCs, HMIs, VFDs, light curtains, and related control components for the Parts team.
• Submit requests for warranty and contract parts, including quotes, based on field service technician needs.
• Participate in a rotating schedule to provide early or late shift coverage (10:00 AM-7:00 PM) and periodic after-hours support, which may include onsite assistance such as programming parts or removing components from machines on the production floor.

Do you have experience in Word embeddings?, Do you have a Associate’s degree?, * 3-5 years of experience servicing, testing, maintaining, or troubleshooting controls-based industrial equipment.

• Strong technical aptitude with a detail-oriented, self-motivated approach.
• Excellent customer service skills and a professional communication style.
• Ability to read and interpret mechanical and electrical drawings.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Education:

• Associate’s degree in a technical field preferred; equivalent experience (minimum of 5 years) will be considered.

Preferred Skills:

• Experience troubleshooting RSLogix 500 and RSLogix 5000 PLC logic.
• Familiarity with WinMan software.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Paid holidays, Why You’ll Love Working at Lantech We believe great work happens when people feel supported, challenged, and valued.

What we offer:

• Job Stability: A growing, essential manufacturing business with long-term career opportunities
• Competitive Pay
• Quarterly Profitability Bonus
• Comprehensive Benefits: Medical, dental, vision, paid life insurance, short- and long-term disability
• 401(k) with Company Match
• Generous Time Off: PTO, paid vacation, and 8 paid holidays per year
• Casual Dress Code
• Collaborative, People-First Culture

Lantech is the global leader in stretch wrapping technology-and the original inventor of the rotary stretch wrapper. For decades, we’ve continued to innovate with performance-enhancing technology that sets the industry standard. We’re also leaders in robust, efficient case and tray handling equipment. Today, Lantech machines operate worldwide, supported by a global service network and multilingual technical support.