IT Support Engineer

Interaction Recruitment are proud to be working with a well-established and innovative technology-led organisation to recruit an experienced Technical Support Engineer for their expanding team in Peterborough.

This is an excellent opportunity for a technically capable support professional looking to move into a varied, autonomous role within a fast-paced environment where technology and customer service are equally valued.

The successful candidate will play a key role in supporting business-critical systems, maintaining data integrity, and delivering a high level of technical support to both internal teams and external clients.

The Role

This position goes beyond traditional IT support. You ll be responsible for managing escalated technical issues, supporting system performance, and helping customers maximise their use of specialist applications and services.

Working closely with internal departments and external stakeholders, you ll combine strong troubleshooting skills with excellent communication and customer management abilities., Technical Support & Systems Management

• Deliver 2nd line support for software applications and business systems
• Take ownership of escalated incidents through to resolution
• Investigate recurring technical issues and implement preventative solutions
• Assist with software updates, testing, and feature deployments
• Maintain internal support documentation and knowledge resources
• Monitor system performance and proactively identify risks

Customer & Technical Account Support

• Act as a technical contact for key customer accounts
• Deliver onboarding and user training sessions
• Provide guidance on best practice system usage
• Monitor customer engagement and support retention initiatives
• Assist in maintaining excellent service delivery standards
• Work collaboratively to improve the customer experience

Database & Data Support (Desirable)

• Support SQL database maintenance and integrity
• Write and optimise SQL queries for reporting and troubleshooting
• Assist with data audits, backups, and validation checks
• Investigate data discrepancies and support corrective actions
• Support data migration and configuration changes

• Minimum 3 years experience within IT, systems, or application support
• Strong knowledge of Windows Server environments and networking fundamentals
• Experience troubleshooting application and system-related issues
• Confident communication skills with the ability to manage customer relationships professionally
• Experience using ticketing/service management systems
• Strong analytical and problem-solving capabilities
• Ability to manage workload independently and prioritise effectively

Desirable Experience

• Office 365
• SharePoint
• Network administration
• SQL/database support, Applicants must be able to reliably commute to Peterborough or plan to relocate prior to starting.

A full UK driving licence is preferred.

• Competitive salary of £30,(Apply online only) £35,(Apply online only) DOE
• Permanent full-time position
• Monday to Friday working hours (09 15)
• Ongoing training and development opportunities
• Career progression within a growing organisation
• Company laptop and mobile phone
• Company pension scheme
• Free on-site parking
• 20 days holiday plus bank holidays