IT Manager

The IT Manager will support the LAPELS mission by providing strategic leadership and oversight of technology systems that enable effective licensing, regulation, public protection, cybersecurity, and agency operations.

NOTE: Promotional Only Applicants currently employed with the Louisiana Professional Engineering and Land Surveying Board will be considered, A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles., As an IT Manager at LAPELS, you will:

• provide on-site technical support services with 2417 availability to the LAPELS Board, staff, licensees, and public.

• perform the installation, maintenance, and administration of complex software/hardware to include Hyper-V implementation and management, database software, or network software/hardware for LAN/WAN/Enterprise system support; performing as a consultant and advisor on particular areas of software/hardware, interface with vendors in problem resolution, and optimization; evaluate, recommend, and purchase licensing for software and or/or hardware

• Supervise and train additional IT employees, to include contracted IT support staff, to perform and/or augment all duties listed in this description of work.

• Manage and implement programming changes to all automated document processing protocols between the integrated systems of LOLA and Laserfiche

• Implement, manage, and maintain updates/upgrades to the LAPELS network firewall device for the database and network security, Appointment Type:Promotional Only Applicants currently employed with the Louisiana Professional Engineering and Land Surveying Board will be considered

Career Progression: This position does not participate in a CPG

Work Schedule:Work hours are 8:00 AM to 4:30 PM, Monday - Friday.

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Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities., Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to), AC: Adapting to Change - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

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MPr: Managing Projects - How well do you plan and manage projects to meet goals, timelines, and deliverables?

• I struggle to plan or coordinate projects and often have difficulty managing teams, resources, or communication.

• I complete basic project tasks with support, but I may miss deadlines or struggle to resolve issues.

• I create project plans, manage risks, work well with teams, communicate clearly, and track progress against milestones.

• I lead large or complex projects, plan ahead for risks, guide others, and use lessons learned to improve future project outcomes.

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MPr: Managing Projects - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

05

MSy: Managing Systems - How well do you recognize and improve how people, processes, and tools work together as a system?

• I focus on surface issues and miss patterns or broader system impacts.

• I see some patterns but overlook system-wide causes or consequences.

• I understand how parts of the system interact, make informed decisions, and adapt as conditions change.

• I solve root problems by thinking across systems and strengthen coordination, long-term outcomes, and system resilience.

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MSy: Managing Systems - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

The IT Manager must show the highest standards of integrity, ethics, and professionalism while supporting the mission and operations of LAPELS. This position requires adaptability and flexibility in responding to the evolving needs of the agency, including changes in board membership, staff composition, technology, and business processes. The successful candidate must possess strong leadership skills to build and maintain a united, high-performing IT team while effectively engaging non-technical staff in technology plans and improvements.

The IT Manager must be an effective communicator, capable of translating complex technical concepts into clear, understandable information for board members, staff, applicants, licensees, vendors, and the public. Strong project management skills are a must to coordinate multiple technology projects, collaborate with programmers and agency personnel, manage competing priorities, and ensure projects are completed successfully. Additionally, the position requires the ability to develop and deliver training, support user adoption of new technologies and processes, and foster a culture of continuous learning and improvement throughout the organization.

Minimum Qualifications

Seven years of experience in information technology; OR

Six years of full-time work experience in any field plus five years of experience in information technology; OR

An associate’s degree in information technology plus five years of experience in information technology; OR

A bachelor’s degree plus five years of experience in information technology; OR

A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology; OR

A master’s degree plus four years of experience in information technology., Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field., The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=175610) .

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.