Local IT Technician

As our new Local IT Technician (f/m/d) at Ubisoft Mainz, you are responsible for delivering support for the local site employees. You enable production to deliver great games via your superb IT service to enrich players’ lives.

What you will do:

• Offer on-site and remote support to end users within the local responsibility
• Incidents and Requests management
• Manage local infrastructure (servers and network) where required
• Ensure approved security best practices and policies are being applied
• Provisioning and maintaining the employees work environment
• Interact with external vendors regarding support requests
• Strive to continually improve IT policies and processes
• Provide support for events & meetings
• Support employees during equipment moves
• Maintain the IT asset inventory
• Build and update documentation

Do you have experience in macOS?, What you bring:

• Relevant education in Information Technology or equivalent experience
• 2+ years of experience in technical support to end users (Workstations, Laptops, Smartphones)
• Excellent knowledge of Microsoft operating systems, Microsoft Office suite
• Good knowledge of networking, cabling
• Good dexterity and ability to perform manual labor
• Good knowledge of SCCM, Active Directory
• Great sense of customer service
• Team spirit, good listening, communication, and organizational skills
• Good English skills (spoken and written)

Nice to have:

• Linux knowledge
• Knowledge of multimedia equipment
• Scripting ability (batch files, PowerShell)
• Mac OS X knowledge
• MCSE, MCSA or MCP certification
• Knowledge of agile methodologies

• Ubisoft Blue Byte Academy: We offer multiple opportunities for you to discover your full potential and develop yourself in various areas. Guest speakers from the industry, workshops, and access to our training and development platform as well as to our in-house library
• Discounted and free games: Discount on employee game orders & free Ubisoft games on Ubisoft Connect
• Monthly Mobility Budget: 80€ per month that can be used on bicycle lease, parking spot rental or public transportation ticket
• Up to 350€ childcare support per child per month
• Company Pension Scheme: We offer an attractive company pension scheme
• Gym subsidy: We contribute 50% (up to a maximum amount of 25€) towards the monthly cost of a gym membership of your choice
• 26 days paid vacation per year
• Corporate Benefits web portal: Employee discount program for affiliated retailers, shops, and service providers

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability, or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players’ community.

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!