Desktop Support Engineer

We are seeking a skilled Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will be responsible for providing technical support and troubleshooting assistance to our employees. This is a great opportunity to utilize your knowledge of network administration, technical support, and IT support to ensure the smooth operation of our organization’s computer systems.

Responsibilities:

• Provide desktop support to end-users, including troubleshooting hardware and software issues

• Install, configure, and maintain computer systems and peripherals

• Set up and troubleshoot network connectivity for desktops and laptops

• Manage user accounts and permissions in Active Directory

• Assist with software installations and upgrades

• Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary

• Collaborate with team members to resolve complex technical issues

• Document technical procedures and solutions for future reference

Do you have experience in macOS?, Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware Troubleshooting, Blue Screen Error / Hardware Issues, Encryption, Network Support., Proven experience as a Desktop Support Technician or similar role

• Strong knowledge of network administration, technical support, and IT support principles

• Proficiency in operating systems such as Windows, Linux, and Mac OS

• Familiarity with office productivity software (e.g., Microsoft Office)

• Experience with SCCM, Remedy, or ServiceNow ticketing systems is a plus

• Knowledge of VPN technologies and remote access tools

• Excellent problem-solving skills and attention to detail