Helpdesk Operator III

The Helpdesk Operator III position in Information Technology is responsible for providing helpdesk support and escalating helpdesk calls as needed through the helpdesk software; understanding Troy’s processes and ensuring faculty, staff, and students receive exceptional support from IT; assisting the IT Facility Manager and Senior Support Specialist; managing all University-owned cellular devices, ensuring they work, making sure plans are accurate and up-to-date in the system; and assisting in new orders, upgrades, and disposal of devices and assisting in set-up, back-ups, and wiping of devices.

Do you have experience in Ticketing system technical support?, Do you have a Bachelor’s degree?, 1. Bachelor’s degree in a related field, OR a minimum of two to three years of related helpdesk experience., 1. Experience providing basic troubleshooting support, including password resets.

1. Experience providing mobile phone support such as activating service, assisting with backups, and setting up email and 2FA applications.
2. Excellent customer service skills, especially during a busy period.