Network Specialist

• Monitor the statewide Emergency Services IP Network (ESInet) and NG911 systems 24/7 to identify outages, alarms, or performance issues.
• Act as the first point of contact for PSAPs (Public Safety Answering Points) reporting technical problems or service interruptions.
• Receive, triage, document, and track support tickets through resolution.
• Troubleshoot network, telecom, and connectivity issues affecting 911 operations.
• Communicate with:
• 911 Directors and Supervisors
• Telecommunications Carriers
• Service Providers
• Internal Board and AT&T Tiger Team regarding outages, maintenance, and incident response
• Escalate complex incidents to Tier II, Tiger Team technicians, vendors, and carriers when required.
• Maintain documentation, ticket narration, and operational logs in Salesforce.
• Support operational continuity during emergencies, severe weather events, and disaster response situations.
• Monitor network security, system health, and telecommunications performance across PSAPs statewide.
• Coordinate reroutes or alternate communications paths during outages or call surges to maintain uninterrupted 911 service.
• Provide customer-service-focused support to PSAP personnel throughout North Carolina.
• Work onsite at 3900 Wake Forest Road, Raleigh, NC 27609.

Core Functional Areas

• Help Desk / Incident Management
• Telecommunications Support
• Public Safety Communications Support
• Mission-Critical Emergency Communications Infrastructure

Note: We need a candidate who has experience working with State or Federal clients and who is local to NC., * Excellent understanding of technologies, operating systems, networking, anti-virus, backups, firewalls, and switches. (3 Years)

• Knowledge of at least one of the following vendor technologies (3 Years):
• Cisco
• Juniper
• VMware
• Microsoft
• Strong writing and documentation skills. (3 Years)
• Knowledge of network cabling, network classifications, and network topology. (3 Years)

Highly Desired Skills

• VOIP Technologies (3 Years)
• NOC (Network Operations Center) Environment Experience (3 Years)

• Night Shift: Monday - Friday (6:00 PM - 2:00 AM)
• Position requires flexibility to cover emergency callouts with short notice.
• May require coverage during:
• 2:00 AM - 6:00 AM
• 10:00 PM - 6:00 AM
• Additional coverage for vacations, training, and operational requirements may be required.

V Group Inc. is a NJ-based IT Services and Products Company with its business strategically categorized into various Business Units including Public Sector, Enterprise Solutions, Professional Services, Ecommerce, Projects, and Products.

Within our Public Sector business unit, we provide IT Professional Services to Federal, State, and Local Governments. We hold multiple contracts and awards across 30+ states including NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, NM, VT, and WA.