IT Support Engineer

The successful candidate will have experience in a 2nd/3rd line support role and play a key role in resolving complex technical issues, supporting colleagues across the business, and delivering exceptional service to a diverse client base across multiple industries., * Act as the escalation point for advanced and complex technical support issues

• Carry out detailed troubleshooting and root cause analysis across client environments
• Support and mentor 1st Line colleagues, helping reduce unnecessary escalations Attend client sites where required to provide on-site support and investigations
• Manage escalated support tickets in line with SLA agreements
• Work closely with suppliers, vendors and third-party providers to resolve issues
• Document fixes, processes and technical solutions within the knowledge base
• Contribute to continuous improvement, automation initiatives and service enhancements

Do you have a valid Driving License license?, Do you have experience in Virtualization?, * Previous 2nd or 3rd Line Support experience within an MSP or similar environment

• Strong technical knowledge of Microsoft 365, Azure AD, Windows Server, networking and virtualisation
• Excellent troubleshooting and problem-solving abilities
• Strong communication skills with the ability to explain technical issues clearly
• Experience using RMM and PSA tools
• Relevant IT certifications such as Microsoft, CompTIA or ITIL beneficial
• Full UK driving licence and willingness to travel to client sites when required, * UK address history : 3 years (required)

Language:

• English fluently (required)

Licence/Certification:

• Unrestricted right to work in the UK (required)

Pulled from the full job description

• Employee discount
• Free parking
• Company pension
• Car scheme
• On-site parking, In return, the successful candidate will receive a salary of c£34,000.00 per annum, EV car salary sacrifice scheme, free on-site parking, increasing annual leave entitlement, quarterly company socials, employee discount scheme, pension contributions, ongoing training and development opportunities, and genuine long-term career progression within a fast-growing business.