Digital Project Manager (Maternity Cover)

The role: The Digital Projects Manager will drive delivery of digital innovation and ensure the smooth operation of Clarins’ UK digital ecosystem, balancing operational excellence with strategic initiatives to elevate the brand’s premium omnichannel experience. Reporting to the Head of E-Commerce and working with cross-functional and global partners, you will lead projects to strengthen Direct-to-Consumer capability, enhance customer intimacy, support revenue growth across online and offline channels, oversee critical digital platforms, and coach the Digital Projects Assistant. What you’ll do:

• Lead delivery of strategic e-commerce projects end-to-end (planning, testing, launch, optimisation) and implement checkout, payment and delivery enhancements to drive conversion, satisfaction and revenue.
• Activate premium omnichannel experiences across Department Stores, Premium Outlets and stores by implementing CRM, loyalty and in-store digital solutions (event booking, consultation tools), building business cases and ensuring commercial adoption.
• Oversee maintenance and evolution of retail platforms (e.g., Booxi, Cegid, C-Link), coordinate development sprints, and deliver communications and training to improve operational efficiency, Skin Spa/BeautyBAR services and platform adoption.
• Own production and improvement of key digital and operational reporting (platform usage, customer engagement, NPS, gift cards, Skin Spa), surface actionable insights and support budget tracking for digital tools and suppliers.
• Champion Net Promoter Score: monitor feedback across online and offline journeys, identify friction points, share trends with stakeholders and drive initiatives to strengthen customer loyalty.
• Line-manage and develop the Digital Projects Assistant, fostering a collaborative, high-performance culture focused on continuous improvement.

• 4-6+years experience in digital, ecommerce, CRM or project management roles
• Professional project management certification (such as PRINCE2, PMP or Agile) is advantageous
• Proven experience in digital project management within e-commerce, retail or customer expereince environments
• Strong organisational and problem-solving skills with the ability to manage multiple projects simultaneously
• Excellent stakeholder management and communication skills across all levels of the business
• A collaborative leadership style with experience mentoring or managing others
• Curiosity for digital innovation and a passion for improving the customer experience

You are:

• Experienced with project management and workflow tools such as Asana, Jira, MS Planner or similar
• Proficient in Microsoft Office Suite, with strong analytical capability in Excel
• Proactive with an analytical mindset with the ability to translate data into actionable insights
• Able to identify opportunities for process improvement and operational efficiency
• Focused on high quality results with attention to detail

We have:

• Over 70 years of expertise in beauty and spa, with the Clarins and myBlend brands.
• Unique products and innovative services.
• A commitment to Social & Environmental Responsibility embedded in our raison d’être .
• A caring and inclusive corporate culture.
• Development and training opportunities.
• Attractive compensation and benefits.
• A flexible work environment, with up to 2 days of remote working per week.

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is “making life more beautiful, passing on a more beautiful planet”.

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms., A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose “making life more beautiful, passing on a more beautiful planet,” is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes’ World’s Best Employers 2024, Forbes’ World’s Best Employers 2024 for Women.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.