IT Help Desk Support

Uniting People

Keele, UK

3 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£30,000.0 - £36,000.0

Working hours

Shift work

Job source

indeed.com

Tech stack

Computer Programming Databases Office Suite Oracle (Applications) SQL Databases Information Technology Performance Monitor

Job description

· Delivering effective first- and second-line support for bespoke IT systems, ensuring technical issues are resolved swiftly and professionally

· Proactive monitoring of multiple operational sites, identifying potential risks or disruptions and taking early action to maintain system stability and performance

· Interact with customers directly, and via in-house call management software, providing clear, confident and customer-focused communication at all times

· Experience in diagnosing and remediating live technical issues, demonstrating a methodical approach to troubleshooting and the ability to work under pressure

· Support and contribute to system enhancements and optimisations, ensuring continuous improvement

Requirements

Do you have experience in SQL?, · Relevant degree in Computer Science or Information Technology

· Good all-round IT knowledge (Hardware, OS, Database, Networking, Office Productivity, Security etc)

· Excellent Database skills (SQL) - Experience with Oracle is preferred

· Robust diagnosis and analytical skills

· Programming ability and experience is beneficial

· Flexiblity and adaptability

This role requires the ability to work successfuilly as part of a team in an employee friendly shift model, which will include nights and weekends. There will also be an occasional need to travel domestically and internationally.

Benefits & conditions

3.33.3 out of 5 stars Keele Hybrid work Permanent, Full-time

About the company

We are a strong partner for highly automated logistic systems. From planning to realization and up to maintenance. Our teams - far more than just mechanics, electronic technicians, mechatronic engineers - follow the beat and lend a hand with our high-tech systems. Professional and perfectly equipped with full power for finding the best solution.

Due to our continued growth and planned future growth, we are looking to appoint a Support Developer (IT Helpdesk), based at our offices in Keele, to support the IT operations of our bespoke logistics systems across multinational customer sites. We offer you

· A performance-related remuneration system: bonus, pension plan and social benefits

· An appreciative work environment: Flat hierarchies, personal culture, trust and respect