Network Administrator

New College Institute (soon to be West Piedmont Higher Education Center) seeks a Network Administrator to provide network management, maintenance, and support for the organization’s technology infrastructure. This position is responsible for installing, configuring, monitoring, and maintaining network hardware and software to ensure optimal performance, security, and availability across all systems and locations., Network Management and Support

• Analyze, test, troubleshoot, and evaluate network systems and infrastructure.
• Install, configure, and maintain LAN, WAN, wireless, and Internet connectivity systems.
• Monitor network performance and availability to ensure reliable access for all users.
• Perform preventive and corrective maintenance to minimize system interruptions.
• Research, evaluate, and recommend network hardware, software, upgrades, and performance improvements.
• Respond to and resolve network support requests, documenting issues and solutions.
• Maintain network documentation, including configurations, procedures, and system changes.
• Ensure compliance with applicable federal, state, and agency technology standards and requirements.

Network Security

• Support the implementation and maintenance of network security measures and best practices.
• Monitor networks for security threats, vulnerabilities, and suspicious activity.

Implement and maintain security controls to protect systems, data, and infrastructure.

• Assist in responding to cybersecurity incidents, malware infections, and security breaches.

Customer Support and Collaboration

• Provide Level I and Level II technical support to faculty, staff, students, and other users.
• Collaborate with internal and external stakeholders to resolve technical issues and support organizational initiatives.
• Perform other duties as assigned

Do you have experience in WAN?, * Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; or an equivalent combination of education and experience.

• Minimum of two (2) years of experience supporting, installing, maintaining, and troubleshooting LAN/WAN environments and network infrastructure.
• Working knowledge of network design, routing, switching, security principles, and common network hardware.
• Experience monitoring network and website performance and implementing technical solutions.
• Strong analytical, problem-solving, organizational, customer service, and communication skills.
• Ability to work independently and collaboratively while managing multiple priorities.

Additional Considerations

• Industry certifications such as CCNA, CCNP, CompTIA Network+, Security+, or equivalent.
• Experience with network security monitoring, firewall administration, and vulnerability management.
• Experience supporting technology environments in higher education, government, or public-sector organizations.

New College Institute (soon to be West Piedmont Higher Education Center’s) mission is to be a premier center of learning that provides access to academic degrees, credentials, and professional learning experiences in high-quality learning environments that prepare students for regional and statewide career opportunities while promoting economic prosperity and community transformation.