DevOps Engineer

We are seeking a highly skilled and proactive Amazon Connect Engineer to support one of our largest Healthcare Insurance customers in a large-scale migration to Amazon Connect. This role will be instrumental in driving the technical execution of migration, ensuring seamless integration, and enabling internal teams through hands-on training and knowledge transfer., · Participate in the technical migration from Genesys (on-prem) to Amazon Connect, including architecture design, integration, testing, and deployment.

· Collaborate with cross-functional teams including IT, operations, and customer experience to ensure alignment and smooth transition.

· Develop and implement best practices for Amazon Connect configuration, including contact flows, Lambda integrations, Lex bots, and reporting.

· Conduct technical workshops and training sessions to upskill internal team members on Amazon Connect and related AWS services.

· Create comprehensive documentation, including runbooks, SOPs, and training materials.

· Provide ongoing support and troubleshooting during and after the migration process.

· Act as a subject matter expert (SME) on Amazon Connect and contact center technologies.

Do you have experience in Telephone systems?, · 7+ years of experience in contact center technologies, with at least 2 years working directly with Amazon Connect.

· Proven experience with Genesys platforms

· Strong understanding of AWS services (Lambda, S3, CloudWatch, Lex, DynamoDB, etc.).

· Experience with IVR design, call routing, and CTI integrations.

· Excellent communication and interpersonal skills, with a passion for mentoring and knowledge sharing.

· Ability to work independently in a fast-paced, enterprise environment.

Preferred Qualifications

· AWS Certification (e.g., AWS Certified Solutions Architect, AWS Certified Developer).

· Experience in the healthcare or insurance industry.

· Familiarity with compliance and security standards in regulated environments (e.g., HIPAA).

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account, Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay: $70.00 - $75.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

At Brooksource, relationships are the foundation of everything we do. Since 2000, we’ve built lasting partnerships with clients, consultants, and internal teams to deliver an exceptional experience across every engagement. As a trusted IT and Engineering services provider, Brooksource supports Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our proprietary Workforce Transformation program. Whether you’re hiring for software development, cloud computing, cybersecurity, data analytics, or enterprise IT, our customized staffing solutions are designed to align with your company’s unique goals, culture, and technology stack. We offer flexible hiring models, including contract, contract-to-hire, and direct placement to meet your evolving business needs. We are a certified partner of leading platforms, including Salesforce, AWS, Microsoft, and Google Cloud, enabling us to deliver scalable, end-to-end technology solutions. With a growing national footprint, Brooksource is redefining expectations in IT consulting, engineering services, and technology workforce solutions.