AWS Contact Center Foundation Engineer

CYNET SYSTEMS INC.

Plano, TX, United States

11 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Compensation

$104,000.0 - $114,400.0

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Java (Programming Language) Amazon Web Services Amazon S3 Interactive Voice Response Cloud Engineering Computer Telephony Integration Amazon DynamoDB Identity and Access Management Python (Programming Language) Lex (Software) Routing Node.Js

+12 more

Salesforce.Com Amazon Connect Generative AI AWS Lambda Cloudformation Servicebus Functional Programming Cloudwatch Api Gateway Terraform Serverless Computing Servicenow

Job description

Design, configure, and deploy Amazon Connect contact center solutions.
Integrate Amazon Bedrock for GenAI-powered virtual agents, agent assist, call summarization, and knowledge retrieval.
Develop and integrate contact flows, IVR, chat, voice, and omnichannel solutions.
Build integrations with AWS services such as Lambda, Lex, S3, DynamoDB, API Gateway, and CloudWatch.
Configure security, IAM roles, encryption, monitoring, and operational best practices.
Collaborate with business and technical teams to gather requirements and implement solutions.

Nice to Have:

Experience integrating CRM/ITSM platforms (e.g., Salesforce, ServiceNow).
Familiarity with Infrastructure as Code (CloudFormation/CDK/Terraform).

Requirements

Requirement/Must Have:

5+ years of experience in AWS cloud technologies.
Hands-on experience with Amazon Connect implementation and administration.
Experience with Amazon Bedrock and Generative AI use cases.
Strong knowledge of AWS Lambda, API Gateway, IAM, CloudWatch, S3, DynamoDB, and EventBridge.
Knowledge of contact center concepts such as IVR, routing, CTI, call recording, and agent desktop.
Proficiency in Python, Node.js, or Java for serverless development., * Amazon Connect.
Amazon Bedrock.
Generative AI.
AWS Lambda.
API Gateway.
IAM.
CloudWatch.
S3.
DynamoDB.
EventBridge.
Python.
Node.js.
Java.
IVR.
CTI.