IT Field Support Specialist

We are looking for a technically inclined IT support professional to assist with technology operations across our East Texas locations. This position combines traditional desktop support responsibilities with hands-on field service work, providing critical technology support for both office personnel and remote operational sites. The ideal candidate enjoys problem-solving, working independently, and supporting users in dynamic environments., End-User Technology Support

• Configure, deploy, maintain, and troubleshoot laptops, desktops, printers, and other end-user hardware.
• Support Windows-based systems and resolve common software, hardware, and connectivity issues.
• Perform equipment replacements, upgrades, and asset inventory activities.

Field Technology Services

• Travel to operational sites to diagnose and resolve network, communications, and device-related issues.
• Support cellular and satellite communication systems utilized in remote locations.
• Assist users with mobile devices, connectivity challenges, and technology-related service requests.

Infrastructure & Security Systems

• Participate in the installation, maintenance, and troubleshooting of video surveillance and remote monitoring equipment.
• Ensure field technology components remain operational and aligned with business requirements.
• Assist with basic network equipment setup and cabling when required.

Local IT Operations Support

• Serve as the local technical resource for issues requiring hands-on assistance.
• Coordinate with remote IT staff to execute hardware installations, site assessments, and ticket resolution activities.
• Document support activities and communicate status updates to internal stakeholders.

Professional Experience

• One to three years of experience in technical support, desktop support, field services, or a related IT function.
• Experience supporting users in industrial, manufacturing, energy, or field-based environments is beneficial.

Technical Competencies

• Working knowledge of Windows 10 and Windows 11 administration and troubleshooting.
• Understanding of networking fundamentals, including TCP/IP, wireless connectivity, and basic network diagnostics.
• Experience installing, configuring, and repairing computer hardware and peripheral devices.

Industry Background

• Familiarity with upstream energy operations, drilling environments, or industrial field locations is preferred.
• Understanding of site safety procedures and the ability to work effectively in operational environments is advantageous.

Travel & Scheduling

• Valid driver’’s license and dependable transportation required.
• Ability to travel regularly between office locations and nearby field operations.
• Availability to work a flexible part-time schedule, with the opportunity to transition into a full-time position based on business growth and operational demand., * Strong customer service and communication skills.
• Ability to work independently with minimal supervision.
• A practical, hands-on approach to troubleshooting and problem resolution.
• Willingness to support both office users and remote operational teams in a fast-paced environment.