Payment Operations Analyst II : PayCenter

Do you want to be part of an up-and-coming division with opportunity for growth? PayCenter provides streamlined, secure payment capabilities for sending and receiving transactions instantly 24/7/365, enabling financial institutions of all sizes to remain at the forefront of faster payments. Do you enjoy digging into data and figuring out problems but also having a healthy balance of customer interaction? If so, the Payment Operations Analyst position is for you! This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX, Birmingham, AL, Troy, MI, Cedar Falls, IA, Charlotte, NC, Lenexa, KS, Louisville, KY, Monett, MO, Springfield, MO.

The team provides business day coverage for all continental US time zones. While schedules can be adjusted as needed, the ideal candidate will have availability for work hours beyond a typical 8-5pm timeframe. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you’ll be responsible for:

Providing excellent customer support for operations to all internal support teams, financial institutions, and partners. Reviewing and processing daily requests to ensure all timeframes are adhered to and financial liability and risk to the company is minimized. Reconciling ACH and/or settlement accounts daily. Retrieving and analyzing data and present reports to management for use in supporting operational and business objectives. Participating in training programs to continuously improve product knowledge, service skills, and team collaboration. Performs compliance reviews of various applications and processes. Reconcile transaction discrepancies and partner with internal teams to ensure accurate processing and reporting. Deliver operational training and guidance to internal teams and external institutions on payment workflows and best practices. May perform other job duties as assigned. What you’ll need to have

Minimum of 2 years of experience in a financial institution, payment operations, or analyst role. Must be proficient with MS Excel with the ability to perform calculations using formulas, produce graphs and tables, and use spreadsheets efficiently. Flexibility and adaptability to work in a fast-paced, changing environment as a member of a team using problem solving skills. What would be nice for you to have:

Bachelor’s degree. Experience with Jack Henry products or payment applications. Experience with Zelle, FedNow and/or RTP products. Strong communication and customer service skills. Demonstrated ability to identify issues and provide solutions. If you got this far, we hope you’re feeling excited about this opportunity. Even if you don’t feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you’re ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you., At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Culture of… For full info follow application link.

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.