Technical Analyst - CAFM

Role Overview:

As a CAFM Technical Specialist, you will be responsible for managing and optimizing our Computer-Aided Facilities Management (CAFM) system, MRI’s Concept Evolution.

Your expertise will ensure the efficient operation of our facilities and enhance overall workplace experience. Here are your key responsibilities: Key Tasks & Responsibilities:

Functional

System Administration and Configuration:

Administer and configure the CAFM system, including user access, security settings, and system parameters.

Customize workflows, forms, and reports to meet specific facility management needs.

Data Management:

Maintain accurate and up-to-date facility data within the CAFM system.

Ensure data integrity, including space allocations, asset inventories, and occupancy information.

Integration and Interoperability:

Collaborate with other systems (such as Building Management Systems, IoT devices, and HR systems) to integrate data and streamline processes.

Troubleshoot and resolve integration issues.

User Support and Training:

Provide technical support to end-users, addressing system-related inquiries and issues.

Conduct training sessions in a train the trainer approaches.

System Enhancements and Upgrades:

Evaluate new features and enhancements in CAFM software.

Plan and execute system upgrades, ensuring minimal disruption to operations.

Reporting and Analytics:

Generate regular reports on facility utilization, maintenance activities, and space occupancy.

Analyze data trends to identify opportunities for process improvement.

Compliance and Best Practices:

Stay informed about industry standards and best practices related to CAFM.

Ensure compliance with relevant regulations and guidelines.

Vendor Management:

Collaborate with CAFM software vendors and service providers.

Participate in vendor selection, contract negotiations, and ongoing relationship management.

Continuous Improvement:

Proactively identify areas for system optimization and propose enhancements.

Participate in cross-functional teams to improve facility management processes.

General:

• Avoid conflict of interests between personal interests and the interests of the UK & Ireland group.
• Exercise independent judgment, reasonable care, skill, and diligence when carrying out their duties.
• Act in good faith and promote the long-term success of each company within the UK & Ireland group for the benefit of all members and wider stakeholders.
• Adhere to and promote the UK & Ireland group’s policies on equality & diversity, information security, health and safety and data protection in the performance of their duties and the management of the people reporting into them.
• Support and promote the UK & Ireland group’s sustainability plans and policies, including the Carbon Management Plan, and carry out duties in a resource effective way, recognizing the shared responsibility of minimizing negative environmental impacts wherever possible.

Do you have experience in Presentation skills?, Necessary:

• Experience working within Facilities Management or equivalent industry, using CAFM products such as MRI’s Concept Evolution.
• Good experience in a range of current technologies and tooling
• Highly motivated, driven and with the ability to work with limited supervision but also as part of a team.
• Ability to plan, manage and execute your own workload.
• Good interpersonal, communication and presentation skills

Desirable:

• Strong experience of implementing, supporting, and managing databases, data applications and tooling
• Experienced in implementing and configuring vertical applications.
• Higher education qualification preferred, but not essential.

Core Expectations:

• Show flexibility in working arrangements to ensure that a high level of service is delivered.
• Self-motivated and able to work effectively in a fast-paced environment.
• Have a positive and focused attitude when dealing with all colleagues.
• Be able to take personal responsibility.
• Have a flexible and positive attitude towards work.
• Be keen to continuously improve own learning and development.
• Support and embed the UK & Ireland group’s corporate values.

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.