Manager, Knowledge Enablement

The Manager, Knowledge Enablement is a key contributor to the consistency, accuracy, and quality of Medicaid RFx responses, and supports Knowledge Libraries and Knowledge Management. This role serves as the owner and steward of assigned Medicaid topic areas across the Medicaid Content Library (our dynamic, baseline, and national level RFx-ready content) and the Proposal Knowledge Base (our static knowledge repository for past bid responses, case scenarios, and similar). This role ensures both the Medicaid Content Library (MCL) and the Proposal Knowledge Base (PKB) remain current, compliant, easy to use, and optimized for AI-assisted proposal development. They partner cross-functionally with Subject Matter Experts (SMEs), the Proposal Development team, the Proposal Automation Lead, Capture Planning & Research, and Writing to deliver repeatable, high-value content that improves win-rates, accelerates the Pink and Red draft cycles, elevates storytelling, and overall value proposition alignment

Primary Responsibilities

• Lead end-to-end content lifecycle management, including collaborating with SMEs and other stakeholders to develop and enhance content across our Knowledge Libraries

• Collaborate with proposal writers during live RFX responses to identify and use existing MCL content

• Optimize content delivery and strategy by monitoring and improving content performance, applying best practices, and optimizing content for AI ingestion

• Maintain expertise with available generative and agentic AI solutions to optimize Knowledge Enablement workflows and content development for maximum content depth and accuracy.

• Support knowledge sharing and training efforts by facilitating SME demos, trainings, and content walk-throughs for proposal teams

• Establish and uphold core operational processes, procedures, SOPs, templates and other supporting documentation and workflows for clear, concise, and consistent team operations

• 3-5 years of experience as a knowledge manage

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.