Manager, Knowledge Enablement

The Manager, Knowledge Enablement is a key contributor to the consistency, accuracy, and quality of Medicaid RFx responses, and supports Knowledge Libraries and Knowledge Management. This role serves as the owner and steward of assigned Medicaid topic areas across the Medicaid Content Library (our dynamic, baseline, and national level RFx-ready content) and the Proposal Knowledge Base (our static knowledge repository for past bid responses, case scenarios, and similar). This role ensures both the Medicaid Content Library (MCL) and the Proposal Knowledge Base (PKB) remain current, compliant, easy to use, and optimized for AI-assisted proposal development. They partner cross-functionally with Subject Matter Experts (SMEs), the Proposal Development team, the Proposal Automation Lead, Capture Planning & Research, and Writing to deliver repeatable, high-value content that improves win-rates, accelerates the Pink and Red draft cycles, elevates storytelling, and overall value proposition alignment

Primary Responsibilities

• Lead end-to-end content lifecycle management, including collaborating with SMEs and other stakeholders to develop and enhance content across our Knowledge Libraries
• Collaborate with proposal writers during live RFX responses to identify and use existing MCL content
• Optimize content delivery and strategy by monitoring and improving content performance, applying best practices, and optimizing content for AI ingestion
• Maintain expertise with available generative and agentic AI solutions to optimize Knowledge Enablement workflows and content development for maximum content depth and accuracy.
• Support knowledge sharing and training efforts by facilitating SME demos, trainings, and content walk-throughs for proposal teams
• Establish and uphold core operational processes, procedures, SOPs, templates and other supporting documentation and workflows for clear, concise, and consistent team operations

• 3-5 years of experience as a knowledge manager, content developer, and writer in Medicaid and managed care.
• Demonstrated experience in proposal knowledge management, content management, and technical writing, preferably in Medicaid managed care or closely related healthcare domains.
• Experience managing and administering a knowledge-driven SharePoint environment, including overall infrastructure, document libraries, views, webparts, and permissions.
• Proven ability to plan, create, manage, deliver, socialize, audit, and track content across its lifecycle.
• Excellent writing and editing skills that conform to the Aetna writing style guide; strong attention to detail and consistency.
• Project management proficiency with the ability to prioritize and manage multiple deadlines simultaneously.
• Strong oral communication skills and the ability to collaborate effectively across departments and organizational levels.
• Strong familiarity and experience with generative and agentic AI systems with proven experience in automating research, content creation, and analysis.
• Advanced expertise in Microsoft Word, including styles, document structure, Track Changes collaboration, cross-references, and TOCs, with the ability to produce fully structured, enterprise-ready documents.
• Advanced expertise in Microsoft Excel including dynamic formula, tables, and PivotTables, enabling scalable analysis, automation, and dashboarding.
• Advanced expertise in Microsoft PowerPoint including slide design, custom layouts, data-linked visuals, animations, accessibility (alt-text), and template governance, delivering polished, executive-level presentations., * Familiarity with state Medicaid procurements (RFPs/RFIs) and the Pink/Red/Gold proposal development process.
• Knowledge of Behavioral Health, Pharmacy, Case Scenarios, Information Technology, and/or other Medicaid operational domains.
• Experience partnering with SMEs, Capture/Strategy teams, and Proposal Automation functions in a matrixed environment.
• Exposure to content taxonomy, metadata, and search optimization for AI ingestion.
• Experience collaborating with Marketing on narrative development and value proposition alignment., * Bachelor’s degree or equivalent work experience

$67,900.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.