System Engineer

The System Engineer assists with the design, implementation, monitoring, and supports the HCA system and storage infrastructure. As a primary technical resource, the System Engineer is responsible for the set-up and repair of facility systems and storage infrastructure, including the monitoring and diagnosis of systems and storage performance, and resolution of systems-based incidents and requests reported to the service desk, especially complex incidents requiring research and diagnostics.

The System Engineer maintains the HCA systems and storage environments by adhering to and supporting HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based systems equipment. This position assists with facility-based project planning, strategic planning, 24x7 on-call support with other members of IT staff, and may be required to supplement facility-based, on-site support to technical resources.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

Assist with the design, implementation, monitoring, and support of hardware and software to support the systems and storage infrastructure. This includes, but is not limited to: monitoring servers, SAN, data protection (backup and archive), and distributed services/resources for failures and recommending corrective action.

Assist with the creation, implementation and maintenance of standard operating procedures for equipment installation, configuration support, system operations which improve service and repeatability.

Assist with the maintenance and support of facility-level systems and storage equipment, including but not limited to: server equipment, SAN, data protection, and other distributed services.

Participation in and support of facility-level technical implementation projects.

Provides 24x7 on-call support based on IT staff rotation and carries a pager as warranted, to assist with troubleshooting, coordination, escalation, and resolution of systems or storage-based incidents, equipment failures, etc.

Aids and trains users on proper use of Systems and/or facility technology.

Mentors and trains System Administrators and Associate System Administrators, as needed.

Participates in facility-based IT project planning, as needed.

Effectively works with corporate IT&S personnel to ensure priorities and standards are achieved. This includes, but is not limited to: Customer Support, corporate Wintel Engineering, corporate Security, and external vendors to support facility operations.

Communicates and escalates incidents and requests beyond scope of ability to senior service resources.

Coordinates and participates in regular -wide meetings and workshops with facility technical staff to ensure timely transfer of knowledge which impacts HCA-approved systems and storage architecture and security policies.

Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance.

Aids and trains users on proper use facility technology

Bachelor’s degree in Information Systems is preferred.

EXPERIENCE

PowerShell Scripting is a preference

Python experience preferred

2+ years experience with complex server/storage technologies

CERTIFICATE/LICENSE

MCSA working towards MCTS/MCITP preferred

Valid state drivers license, proof of auto insurance, and reliable personal transportation capable of transporting both employee and standard work equipment

No Travel Required

2 years experience Required Years of Experience

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)