Technical Support Engineer L1

We are seeking a dedicated and technically skilled Technical Support Engineer L1 to join our support team. The successful candidate will provide first-line assistance to users experiencing hardware, software, or network issues, ensuring prompt resolution and maintaining high levels of customer satisfaction. This role offers an excellent opportunity to develop your IT support expertise within a dynamic environment, supporting a wide range of operating systems and network configurations., * Respond promptly to user enquiries via help desk tickets, phone, or email, providing clear and professional technical support.

• Troubleshoot and resolve issues related to computer hardware, operating systems (including Windows, macOS, and Linux), and software applications such as Microsoft Office.
• Assist with network connectivity problems involving LAN, WAN, VPN, firewall, DNS, and TCP/IP configurations.
• Support Active Directory account management, including password resets and user provisioning.
• Perform basic troubleshooting of Microsoft Windows Server environments and assist with server-related issues.
• Use tools such as SCCM, ServiceNow, Jira, and BMC Remedy for incident tracking, asset management, and ticket resolution.
• Maintain documentation of support activities and solutions for future reference.
• Escalate complex issues to higher-level support teams when necessary, ensuring seamless communication throughout the process.
• Contribute to continuous improvement initiatives by providing feedback on recurring problems or system inefficiencies.

Do you have experience in Technical support?, * Strong knowledge of computer networking, including TCP/IP, LAN, and wireless technologies.

• Proven experience in desktop support and troubleshooting hardware components.
• Familiarity with Microsoft Windows Server, Active Directory, and related services.
• Experience supporting various operating systems such as Windows, macOS, and Linux.
• Proficiency with network security tools including firewall configurations and VPN setup.
• Knowledge of enterprise management tools like SCCM and ticketing systems such as ServiceNow, Jira, or BMC Remedy.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Strong analytical skills with attention to detail in problem diagnosis and resolution.
• Ability to work effectively under pressure in a fast-paced environment while maintaining high customer service standards. This position is ideal for individuals passionate about IT support who are eager to grow their technical expertise within a collaborative team environment. The role offers valuable experience across diverse technologies, fostering professional development in the IT support domain.

Temporary, Permanent, Part-time, Temp to perm, Full-time, Part-time upon request, Fixed term contract