Network Infrastructure Project Manager

Coaching Leadership Management Team Leadership Motion Planning Customer Service Adjuster License Business Results Employee Coaching Claims Processing Claims Operations Process Improvement Time Off Management Regulatory Compliance Organizational Processes Operational Risk Management, At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Manager, Claims Operations, you will manage and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate, and negotiate the claim. You will develop engaged employees through regular coaching and feedback to deliver business results. You will execute process improvements, provide feedback on the process, and lead organizational process changes. You will drive execution of operational risk management, regulatory compliance training, policies, and procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the Chesapeake, VA Crossways office., * Inspect and review quality of claim files and provide feedback to employees as appropriate.

• Be responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.
• Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners
• Create conditions for success removes obstacles, leads and champions change.
• Achieve optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.
• Be responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.
• Handle escalations and make appropriate decisions based on the policy.
• Facilitate and guide employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert.
• Hire, develop, and coach claims employees for results delivery.
• Consistently coach employees on claims handling and identify opportunities to improve overall process and engagement.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures., USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Related Jobs Pharmacy Technician / Pharm Tech Apprenticeship Walgreens Lake Saint Louis, MOOn-Site Sales Unpacking Geography Scheduling Mathematics Warehousing Collections Coordinating Cash Register Merchandising Clerical Works Pharmaceuticals Customer Service English Language Asset Protection Pharmacy Systems Inventory Control Computer Literacy Quality Improvement Inventory Management Medical Prescription Pharmacist Assistance Packaging And Labeling Medication Dispensation Certified Pharmacy Technician +0 Account Sales Executive, New Business Ricoh Americas Corp. Charlotte, NCOn-Site Sales Coaching Curiosity Marketing Energetic Mentorship Resilience Communication Presentations Sales Training Time Management Technology Sales Sales Leadership Sales Prospecting Business Concepts Competitive Sales Selling Techniques Business To Business Willingness To Learn Displacement (Fluid) Digital Transformation Customer Acquisition Management Key Performance Indicators (KPIs) +0 Network Infrastructure Project Manager Leidos Newark, NJ*On-Site Planning Firewall Power BI Equities Timelines Scheduling Leadership Governance ServiceNow Procurement Market Data Coordinating

• Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
• 2 years of direct team lead, supervisory or management experience.
• Experience using and interpreting data to make decisions.
• Demonstrated leadership, initiative, customer service and/or claims handling skills.
• Acquisition and maintenance of applicable insurance adjuster license within 6 months’ time in role.

What sets you apart:

• Current or previous experience as a Claims Manager/Supervisor.
• Experience handling complex non-Injury auto coverage and liability issues.
• Experience handling Auto total loss claims.
• Experience handling physical damage claims.
• Strong experience coaching and developing claims adjusters to meet organizational and development goals.
• Master’s Degree and/or CPCU designation.
• US military experience through military service or a military spouse/domestic partner., Communication Presentations Risk Analysis Assertiveness Cyber Security Problem Solving Project Scoping Confidentiality Ancient History Computer Science Active Directory Electric Utility Project Delivery Vendor Management Microsoft Project Wireless Networks IT Infrastructure Project Management Influencing Skills Project Governance Information Privacy Contract Compliance Enterprise Security Inventory Management Request For Proposal Financial Management Network Segmentation Primavera (Software) Data Loss Prevention Information Technology Network Infrastructure Wireless Communications Construction Coordination Cyber Security Management Verbal Communication Skills Session Initiation Protocols Influencing Without Authority Identity And Access Management

Compensation range: The salary range for this position is: $103,450 - $197,730.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.