IT Technical Specialist 1-2

The IT Technical Specialist must demonstrate the highest standards of integrity, ethics, professionalism, and confidentiality while supporting the mission of LAPELS and safeguarding sensitive licensure, disciplinary, and agency information. The position requires adaptability and flexibility to effectively support an evolving regulatory environment, including changes in board membership, agency staff, technology platforms, and business processes. The successful candidate must work effectively as part of a collaborative IT team while building positive relationships with non-technical staff and promoting user adoption of technology solutions. Strong communication and customer service skills are essential when interacting with board members, applicants, licensees, staff and the public. The position requires the ability to coordinate multiple projects, collaborate with software developers and vendors, troubleshoot technical issues, and provide training and guidance on new systems, processes, and technology updates., The LAPELS Board oversees the licensure and disciplinary processes for individuals applying for or renewing Professional Engineer (PE)and /or Professional Land Surveyor (PLS)licenses. The Board is supported by a small staff that manages its day-to-day operations. The IT Technical Specialist is classified as a CPG position and reports directly to the LAPELSIT Director.

• Provideon-sitetechnicalsupportserviceswith24/availability to the LAPELS Board, staff, licensees, and public. Always assess the IT environment and recommend improvements (hardware, software) when necessary.
• Provides support of on-site applications systems, including Laserfiche, LOLA, CAVU, and other custom applications, to include development, test, and production sites. This includes application testing and staff training.
• Generate or update custom queries in T-SQL as needed for regular and periodic reports, as well as in conjunction with email blasts, LaserficheWorkflow, and Zoom webinar data import/reconciliation.
• ManageMicrosoft365BusinessPremiumaccountforallusers, to include Office applications, Entra, Intune, and Defender.

Do you have experience in User training (technical support)?, Do you have a Master’s degree?, Six years of experience in information technology; OR

Six years of full-time work experience in any field plus four years of experience in information technology; OR

An associate’s degree in information technology plus four years of experience in information technology; OR

A bachelor’s degree plus four years of experience in information technology; OR

A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus three years of experience in information technology; OR

A master’s degree plus three years of experience in information technology.

EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Pulled from the full job description

• Parental leave
• Paid holidays, Appointment Type: Probational Career Progression: This position participates in a Career Progression Group. Compensation: The salary offered will be determined based on qualifications and experience. Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities., As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave - Up to six weeks paid parental leave More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave - State employees receive the following paid holidays each year:

• New Year’s Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran’s Day,
• Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to)

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.