Telecommunications Engineering Technician III

The Telecommunications Engineering Technician III provides Tier 3 telecommunications support across the SOFSANet enterprise and associated sites. This senior-level role leads the design, analysis, and optimization of telecommunications networks, resolves complex infrastructure issues, and serves as the subject matter expert for enterprise telecommunications systems and equipment., * Troubleshoot, implement, and provide Tier 3 telecommunications support across SOFSANet

• Lead design and analysis of telecommunication networks
• Create and maintain plans and drawings detailing the layout of routers, circuits, cables, switches, and other telecommunications equipment
• Provide regular maintenance and ensure telecommunication devices function properly
• Interact with contractor and Government staff, communicating complex technical issues clearly
• Provide customer support for technical requests, process data to locate possible issues, and process voicemail and calling card requests
• Configure and optimize telephone systems and services, voicemail, and PBX communication systems
• Design, maintain, and assess current and future telecommunications systems and equipment
• Detect, understand, and resolve complex network problems at the Tier 3 level
• Ensure network connectivity for end users across all enterprise sites
• Follow strict privacy regulations when reviewing telecommunication logs and accounts

• At least 6 years of previous experience performing telecommunications engineering and support duties
• In-depth knowledge of LAN/WAN networking, PBX systems, voicemail platforms, and telecommunications circuit design
• Demonstrated ability to resolve complex telecommunications issues at the Tier 3 level
• Experience supporting DoD or enterprise-scale telecommunications environments

Certification Requirements

• DoD 8140 DCWF requirements for Network Operations Specialist (Work Role 441) - Intermediate Qualification Level